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Digital meters for businesses
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Donate to the Royal Flying Doctor Service
Life Support
Managing accounts for a deceased estate
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How you can help
Requesting an adjusted bill
Reading your meter
Replacing your meter
Request a refund
Request a refund
Card-operated meter customers
Reusable power card terms
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Direct Debit
Receive solar refunds via direct debit
Letters and notices
Understanding your new bill
Support programs
More choice and value
Need more time to pay your bill
Cost of living rebate
Electricity rebate
Customer Assist
Life Support
Drought relief
Home Energy Emergency Assistance Scheme
Low income household rebate
Sunny Savers trial
Home energy tips
Appliances
Air conditioners
Washers & dryers
Hot water
Hot water tank sizes
Fridges & freezers
Lighting
Pools
Calculators
Household energy use calculator
Air conditioner calculator
Clothes dryer calculator
Hot water calculator
Refrigerator calculator
Lighting calculator
Pool pump calculator
Appliance running cost calculator
Tools and resources
Winter energy savings tips
School holiday energy saving tips
Save on your home office energy bills
Having a baby and your home energy needs
How to get the most value out of your solar
Hybrid Energy Service
Business
Tariffs & prices
Price changes from 1 July 2023
Obsolete tariffs expiring in 2023
Compare business tariffs
Small business tariffs
Tariff facts
Large business tariffs
kVA Tariffs
Digital-meter-eer.jpg
Solar feed-in tariffs
Farming tariffs
Transition Rebate/Electricity Tariff Adjustment Scheme
Small Business Energy Bill Relief Rebate
Other tariffs
Basic plan information
Meter services charge
We're 100% transparent
Account options
My Account for Business
My Account Terms of Use
Digital meters for businesses
Update account and access details
Open/Close an account
Return to Ergon Retail
Add an authorised representative to your account
Digital meters
Digital meters for businesses
The digital difference
Frequently asked questions
My Account for Business
My Account Terms of Use
Digital meters for businesses
Changes to your electricity service
Clean Energy Program
Donate to the Royal Flying Doctor Service
Life Support
Managing accounts for a deceased estate
Billing & payments
Payment options
Payment plan
Understanding your bill
Switch to e-Bill
Billing and meter data provision services
Security deposit
Access to your meter
How you can help
Requesting an adjusted bill
Reading your meter
Replacing your meter
Card-operated meter customers
Reusable power card terms
Green-Power-Card.jpg
Orange-Power-Card.jpg
Receive solar refunds via direct debit
e-Bill terms and conditions
Account options
My Account for Business
My Account Terms of Use
Digital meters for businesses
Update account and access details
Open/Close an account
Return to Ergon Retail
Add an authorised representative to your account
Digital meters
Digital meters for businesses
The digital difference
Frequently asked questions
My Account for Business
My Account Terms of Use
Digital meters for businesses
Changes to your electricity service
Clean Energy Program
Donate to the Royal Flying Doctor Service
Life Support
Managing accounts for a deceased estate
Payment options
Request a refund
Business resources
More choice and value
Tips for businesses
Office equipment
Lighting
Refrigeration
Air conditioning
Compressed air
Food service equipment
Pumps
Hot water
Choosing an energy efficiency consultant
Motivating your staff
How to engage staff
Staff motivation email examples
Support for farmers
Payment plan
Drought relief
Farming tariffs
Small business tariffs
Tariff facts
My Account for Business
My Account Terms of Use
Digital meters for businesses
Choosing an energy efficiency consultant
Help & support
Help made for you
We're making some changes
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Our commitments
Welcome to Ergon Energy Retail
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We have launched a recruitment drive for a new call centre in Mackay – our third in regional Queensland.
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Manage my account
How can I find out my account balance?
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Can I make a one-off donation to the Royal Flying Doctor Service?
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How do I register for My Account?
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How can I add another person or business to my account?
I can’t log in or register for My Account. How can I get support?
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Billing & payments
I have received a high bill, can you help me understand why?
Can I have more time to pay my bill?
What do I do if I can't afford to pay my bill in full?
Can I set up automatic payments?
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How can I pay my bill?
Why has my bill been estimated?
When will my next bill be issued?
Am I entitled to a rebate on my electricity bill?
What is the service fee?
What is the Meter Services Charge?
Do you charge a credit card processing fee?
Why do I have two lines of prices on my bill?
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Why have I received a disconnection warning?
Why did tariff rates increase this year?
Why is my solar feed-in tariff rate less than what you charge me for power?
How do I request a refund if my account is in credit?
Feedback
How can I lodge a complaint?
How will my complaint be handled?
Moving house
How do I get power connected at the house I am moving into?
I'm moving with Ergon, can I do this online?
I'm new to Ergon, how do I create a new account?
I'm leaving Ergon, can I organise this online?
I'm building a house soon, what do I need to do to organise my power connection?
How do I get the power disconnected?
Tariffs, prices and charges
What electricity tariffs do Ergon Energy Retail offer?
Am I under a contract with Ergon Energy Retail?
Who sets the prices Ergon Energy Retail charges for power?
Why doesn’t Ergon Retail offer special rates or discounts?
How can I compare your rates to other energy retailers?
Why did tariff rates increase this year?
What is the service fee?
Why is my solar feed-in tariff rate less than what you charge me for power?
Meters
Where do I find my NMI?
What is the Meter Services Charge?
When is my next meter read?
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NMI-EER.jpg
Solar, batteries & EVs
I believe that my 44c FiT has been incorrectly removed. What do I do?
Why hasn’t my bill reduced as much as I expected since having solar installed?
My solar system is generating the expected amount, why am I still needing to pay a bill?
Why can't I see solar on my bill?
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Why does my solar bill say it was based on an estimate?
How can I pinpoint the cause for my high bill when I have solar?
What further support is there if I have a high bill with solar?
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I've lost power. How do I find out what's going on?
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