Frequently asked questions
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- Am I entitled to a rebate on my electricity bill?
- How do I get the power disconnected?
- How do I get power connected at the house I am moving into?
- When is my next meter read?
- I want to set up a payment plan, can I do this in My Account?
- I can’t log in or register for My Account. How can I get support?
- How do I request a refund if my account is in credit?
- Can I have more time to pay my bill?
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