Frequently asked questions
Thanks for your feedback!
- When is my next meter read?
- How do I close my account?
- Am I entitled to a rebate on my electricity bill?
- How do I get the power disconnected?
- I’m having trouble logging into My Account. What should I do?
- How do I update my account contact details?
- How do I change my bank or credit card details for my Direct Debit?
- How can I add another person or business to my account?
Manage my account
Billing & payments
Tariffs & prices
Solar, batteries & EVs
Show all topics