Contact details

Our contact phone numbers

Retail enquiries

Residential customer service13 10 46 (8:00am - 5:00pm Monday to Friday)
Business customer service1300 135 210 (8:00am - 5:00pm Monday to Friday)
If calling from outside Australia +61 7 4440 0071 (8:00am - 5:00pm Monday to Friday)
For life threatening emergencies only callTriple Zero (000) or 13 16 70

Our phone menu system

Our phone menu system makes it easier for you to reach the right person first and get what you need faster.

When you call any of our customer service enquiry lines, you'll be asked to choose between several numbered options to best describe the main reason for your call.

You can either say the option number, or enter it in your telephone keypad.

You'll then be guided through further options so we can connect you with a representative who can help you with your enquiry.

If you're asked details like your Ergon Energy electricity account number or National Metering Identifier, you'll find these on the front of your bill.

National relay service

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS). To make a relay call through the NRS, all you need to do is:

  1. Contact the NRS via the details on the NRS call numbers webpage
  2. Give the Ergon Energy number you want to call.

For more information, visit the NRS website.

Translating and interpreting service

If you need assistance from someone in a language other than English, phone 1300 607 555 and select the language required.

Suspected corrupt conduct

If you have a complaint relating to us that involves, or may involve, suspected Corrupt Conduct as defined under the Crime and Corruption Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld), please call our 24/7 Integrity Line on 1800 822 965 or send details in writing to our mailing address shown below.

Our mailing address

Ergon Energy
PO Box 308
Rockhampton QLD 4700