Our contact phone numbers
|Residential customer service||13 10 46 (8:00am - 5:00pm Monday to Friday)|
|Business customer service||1300 135 210 (8:00am - 5:00pm Monday to Friday)|
|If calling from outside Australia||+61 7 4440 0071 (8:00am - 5:00pm Monday to Friday)|
|For life threatening emergencies only call||Triple Zero (000) or 13 16 70|
Our phone menu system
Our phone menu system makes it easier for you to reach the right person first and get what you need faster.
When you call any of our customer service enquiry lines, you'll be asked to choose between several numbered options to best describe the main reason for your call.
You can either say the option number, or enter it in your telephone keypad.
You'll then be guided through further options so we can connect you with a representative who can help you with your enquiry.
If you're asked details like your Ergon Energy electricity account number or National Metering Identifier, you'll find these on the front of your bill.
National relay service
If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS). To make a relay call through the NRS, all you need to do is:
- Contact the NRS via the details on the NRS call numbers webpage
- Give the Ergon Energy number you want to call.
For more information, visit the NRS website.
Translating and interpreting service
If you need assistance from someone in a language other than English, phone 1300 607 555 and select the language required.
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Our mailing address
PO Box 308
Rockhampton QLD 4700