Contact us
Got a question? Need a hand with your bill? Something not quite right? We're here to help!
Skip the call queue
Most things are quicker online
Try one of these fast, stress‑free options before you pick up the phone.
Take control with My Account 💻
My Account is your easy online hub for everything energy - home or business.
You can:
- See all your bills and letters in one spot
- Open or close your account
- Set up or update Direct Debit or Centrepay
- Apply for and manage your electricity rebate
- Update your details
- View your payment history
- Request a payment plan
- Pay securely
- Switch to e-Bill
- Request a refund
- Get annual solar refunds paid direct to your bank
- Manage multiple properties or business sites from one login
- And more!
Check out our FAQs❔
Make sure you check out our FAQs – they can help with answers to common questions.
Reply to your bill email 📩
Got a question about your latest bill? Or a general enquiry?
Just hit reply on the email it came from and send us your enquiry.
Simple, secure and straight to our regional Queensland team.
Message us on social media 💬
Quick question? Send us a private message on Facebook or Instagram.
We can help with general info and point you in the right direction.
👉 Send us a Facebook message
👉 Send us an Instagram message
Prefer to chat over the phone?
We’ve got you – our regional Queensland team are here to help:
Residential enquiries
📞13 10 46
Mon–Fri, 8:00am – 4:30pm
Business enquiries
📞1300 135 210
Mon–Fri, 8:00am – 4:30pm
Calling from outside Australia
📞+61 7 4440 0071
Mon–Fri, 8:00am – 4:30pm
For life threatening emergencies (24/7)
📞 13 16 70 - Ergon Energy Network emergency line - To report life-threatening emergencies like fallen powerlines or shocks & tingles
Power outages (24/7)
📞 13 22 96 – Ergon Energy Network power outages and faults line
National Relay Service (NRS)
If you're deaf, hard of hearing or have a speech impairment, you can contact us through the National Relay Service.
To make a relay call:
- Contact the NRS via the details on the NRS call numbers webpage
- Give the operator the Ergon Energy number you want to call.
For more info, visit the National Relay Service.
Translating and interpreting service
If you need assistance from someone in a language other than English, phone 1300 607 555 and choose your preferred language.
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
通訳・翻訳サービス
Ερμηνευτικές και Μεταφραστικές Υπηρεσίες
傳譯與翻譯服務
Suspected corrupt conduct
If you have a complaint relating to us that involves, or may involve, suspected Corrupt Conduct as defined under the Crime and Corruption Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld):
📞 Call our 24/7 Integrity Line: 1800 822 965 or
✉️ Send the details in writing to the address below.
Send us mail
Ergon Energy
PO Box 308
Rockhampton QLD 4700