Help & support

  • Our commitment

    Outlines our commitment to our customers, including our standard customer contracts and rules governing the sale of energy.

  • Retail feedback

    Complaints and compliments about accounts, billing, payments, rebates, concessions, refunds, power prices and Clean Energy.

  • 100% Queensland owned

    As a 100% Queensland owned company, we’re with you 100% of the way.

  • Social guidelines

    We’re on social media to provide you with great service and handy energy information. Read on for our social media guidelines.

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Apply by 30 June for EasyPay Rewards!

Get $75 each year for residential customers or $120 each year for businesses with EasyPay Rewards.