Help & support

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• Our commitment

  Outlines our commitment to our customers, including our standard customer contracts and rules governing the sale of energy.

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• Retail feedback

  Complaints and compliments about accounts, billing, payments, rebates, concessions, refunds, power prices and Clean Energy.

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• 100% Queensland owned

  As a 100% Queensland owned company, we’re with you 100% of the way.

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• Social guidelines

  We’re on social media to provide you with great service and handy energy information. Read on for our social media guidelines.

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