Help & support

• Account options

  Access My Account, organise a move, update details and more. Everything needed to keep your account sorted.

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• Billing & payments

  Find ways to pay, set up payment plans, request refunds, switch to e-Bill, understand your bill and learn about smart meters.

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• Support programs

  Access rebates and concessions, financial hardship help, Life Support, and domestic and family violence support.

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• Energy saving tips

  Lower your energy use and bills with our practical tips and calculators. Simple ideas for homes and businesses, tailored to Queensland conditions.

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• FAQs

  Get quick answers to common questions about accounts, bills, moving house, meters, solar, rebates and more.

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• Contact us

  Need a hand? We’ve got you. Get in touch with our regional Queensland team.

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• Feedback

  If you have a complaint, compliment or other feedback to share, we’re listening and ready to help get things sorted.

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• Scam safety

  Learn how to spot scams and check whether a message is really from Ergon Energy Retail.

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