Help & support

• Help made for you

  We understand you may be experiencing unexpected financial pressure. We're here to help with a range of services and rebates.

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• We're making some changes

  Over the next few months our customers will receive a letter or an email with a new account number.

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• Our commitments

  We're committed to serving our communities and providing extra support when it's needed.

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• Careers

  At Ergon Energy Retail, we’re always looking for passionate, community-minded people to join our teams. Find out what it's like to work for us.

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• FAQs

  Visit our FAQs section for quick and easy answers to common customer questions. Search by keyword, topic or most popular.

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• Feedback

  Feedback from our customers helps us to improve our service and business. Contact us if you have a complaint or a compliment.

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• Data security

  We take your data security very seriously. We'll never ask you to provide personal or financial information via email.

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• About Us

  Information about us including corporate profile and governance, our Board and leadership teams, company policies and reports, and our community activities.

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• Consumer Data Right (CDR)

  CDR is a regulatory rule that the Australian Federal Government introduced to give customers the right to access and share their data with other parties.

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• Barcaldine Power Station

  Barcaldine Power Station is a 37MW gas turbine generator located in Central West Queensland.

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