Help & support

Our commitment

Outlines our commitment to our customers, including our standard customer contracts and rules governing the sale of energy.
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Retail feedback

Complaints and compliments about accounts, billing, payments, rebates, concessions, refunds, power prices and Clean Energy.
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100% Queensland owned

As a 100% Queensland owned company, we’re with you 100% of the way.
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Social guidelines

We’re on social media to provide you with great service and handy energy information. Read on for our social media guidelines.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 8am - 5:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week