Help & support

We're committed to supporting our customers and communities. Read more about the different ways we can help you.

We also operate an Employee Assistance Program to support our employees and their immediate family members. For 24/7 crisis support phone 1800 808 374.

  • Help made for you

    We understand you may be experiencing unexpected financial pressure. We're here to help with a range of services and rebates.

  • Our commitments

    We're committed to serving our communities and providing extra support when it's needed.

  • 100% Queensland owned

    We’re proud to be 100% Queensland owned, employing people right across the state.

  • Careers

    At Ergon Energy Retail, we’re always looking for passionate, community-minded people to join our teams. Find out what it's like to work for us.

  • FAQs

    Visit our FAQs section for quick and easy answers to common customer questions. Search by keyword, topic or most popular.

  • Feedback

    Feedback from our customers helps us to improve our service and business. Contact us if you have a complaint or a compliment.

  • Contact us

    Information about our phone numbers, email contact and postal address.

  • About Us

    Information about us including corporate profile and governance, our Board and leadership teams, company policies and reports, and our community activities.