Help & support

We're committed to supporting our customers and communities. Read more about the different ways we can help you.

  • Help made for you

    We understand you may be experiencing unexpected financial pressure. We're here to help with a range of services and rebates.

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  • Our commitments

    We're committed to serving our communities and providing extra support when it's needed.

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  • 100% Queensland owned

    We’re proud to be 100% Queensland owned, employing people right across the state.

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  • Careers

    At Ergon Energy Retail, we’re always looking for passionate, community-minded people to join our teams. Find out what it's like to work for us.

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  • FAQs

    Visit our FAQs section for quick and easy answers to common customer questions. Search by keyword, topic or most popular.

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  • Feedback

    Feedback from our customers helps us to improve our service and business. Contact us if you have a complaint or a compliment.

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  • Contact us

    Information about our phone numbers, email contact and postal address.

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  • About Us

    Information about us including corporate profile and governance, our Board and leadership teams, company policies and reports, and our community activities.

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