Life changes, and your details might too. We’re here to make it easy.
Update account details
Got a new phone? Changed your email? Want to switch how you receive your bills? We’ve got you.
Easily update your:
- Mobile phone number
- Email address
- Postal address
- Switch to paperless bill delivery with e-Bill.
Please visit My Account to update your details quickly and instantly.
Update access details
Keeping your access details current helps the meter readers safely reach your meter and avoids estimated bills.
You can update your:
- Dog details
- Meter location.
To update your dog details, please visit My Account.
To update your meter location, please call our regional Queensland team on 13 10 46.