Billing & payments

• Ways to pay your bill

  Choose from easy, flexible ways to pay your bill, including online, Direct Debit and BPAY options.

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• Payment plan

  Need more time to pay your bill? We’re here to help.

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• Request a refund

  Got an account in credit? Find out how to request a refund.

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• Switch to e-Bill

  Get your electricity bills by email with e Bill. It’s fast, convenient and secure.

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• Understand your bill

  Understand your electricity bill, learn about estimated bills and what to do if your bill is higher than expected.

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• Smart meters

  Smart meters give you more control over your energy use and bills. Learn the benefits and get answers to common questions.

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• Card operated meter customers

  Information for our customers who are not connected to the main electricity grid and use power cards.

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• Business security deposits

  When you open a business electricity account, you may need to provide a security deposit.

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