Switch to e-Bill
With e-Bill, your electricity bill lands straight in your email inbox, making it easier to access whenever you need it.
Get your bill faster and keep everything in one place
No paper to file. No looking through the mail. No “where did that bill go?” moments.
Switch from post to e-Bill and get a $5 bill credit
* Offer ends 31 December 2026 or when 4,600 eligible accounts have switched, whichever occurs first.
Terms and conditions apply.
How to switch to e-Bill
The easiest way to make the switch to e-Bill is through My Account.
- Login or register for My Account
- Update your bill delivery method to e-Bill (email) Go to 'Billing and Payments' then select e-Bill (email) as your bill delivery method.
💡 Good to know: If there are two or more account holders on the account, you'll need to give us a call and we'll help you make the switch.
Prefer to speak with someone?
Call us on 13 10 46 and we'll take care of it for you.
Why switch to e-Bill?
* Terms and conditions apply for the $5 bill credit.
Frequently asked questions
How will I receive the $5 bill credit?
The $5 will be applied as a credit to your eligible electricity account. It isn’t redeemable for cash and won’t be paid directly to your bank account.
When will the credit appear?
The $5 credit will generally be applied to eligible accounts on a weekly basis, provided the campaign is still open and the 4,600 eligible account limit has not been reached. Depending on your billing cycle, the credit may appear on your next bill or a later bill.
Who is eligible?
The offer is available to selected Ergon Energy Retail customers who currently receive their electricity bills by post and successfully switch their eligible account to e-Bill during the campaign period.
Can I receive more than one credit?
A maximum of one $5 credit is available per eligible electricity account during the campaign.
What email address will my bills be sent to?
Your bills will be sent to the email address you nominate when setting up e-Bill. Please check that the address is entered correctly and keep it up to date.
What happens after I switch?
You’ll stop receiving paper bills and notices for that account. Future communications will be sent to your nominated email address, so remember to check your inbox at your usual billing time. Adding the email address: enquiry@support.ergonretail.com.au to your address book can also help to avoid communications going to your junk or spam folder.
I already receive e-Bills. Can I receive the credit?
Thank you for already choosing e-Bill. This campaign is designed to encourage customers who currently receive paper bills to make the switch.
The $5 credit is a limited promotional incentive for completing that change during the campaign period, rather than a general credit for all customers who use e-Bill.
As you already receive your bills electronically, you don’t need to take any action and will continue to enjoy the convenience of having your bills delivered directly to your email.
Can I switch by contacting Ergon Energy Retail?
Yes. Contact us on 13 10 46 and our team can help you make the switch to e-Bill.
Alternatively, you can make the switch online, anytime through My Account.