e-Bill $5 Bill Credit - Terms and Conditions

Switch to e-Bill and receive a $5 bill credit

Terms and conditions

1. Campaign provider

The campaign is provided by Ergon Energy Queensland Pty Ltd trading as Ergon Energy Retail (“Ergon Energy Retail”, “we”, “us” or “our”).

2. Campaign period

The campaign begins on 1 October 2026 and ends either 31 December 2026 or until 4,600 eligible accounts have switched, whichever occurs first (“Campaign Period”).

3. Eligibility

To be eligible for the $5 bill credit, a customer’s electricity account must meet the following criteria:

  1. be an active Ergon Energy Retail account
  2. Is registered to receive paper bills at the campaign launch date and/or is included in the campaign’s targeted postal bill population.
  3. Successfully changes from paper billing to e-Bill during the Campaign Period.
  4. Has a valid email address recorded for e-Bill delivery.
  5. Has not previously received the $5 campaign credit during the Campaign Period.

4. How to participate

Eligible customers must switch their nominated electricity account from postal bills to e-Bill during the Campaign Period. This can be done through My Account or over the phone by calling 13 10 46.

The switch must be successfully recorded in Ergon Energy Retail’s billing system during the Campaign Period.

Entry is automatic following successful registration. No separate entry form is required.

5. Bill credit

Each eligible electricity account that satisfies these terms will receive one-off $5 bill credit.

The credit:

  1. will be applied directly to the eligible electricity account;
  2. is not transferable, exchangeable or redeemable for cash;
  3. cannot be used to create a cash refund or payment to the customer, except where required by law or Ergon Energy Retail’s ordinary account-credit processes.

6. Limit

A maximum of one $5 credit is available per eligible electricity account during the Campaign Period.

Where a customer holds multiple accounts, only an account specifically identified as eligible for the campaign will qualify.

7. Timing of the credit

The credit will be applied at the sole discretion of Ergon Energy Retail and will occur after the customer successfully switches to e-Bill and may appear on the customer’s next bill or a later bill, depending on the customer’s billing cycle and the date the switch is processed.

8. Unsuccessful, incomplete or ineligible switches

A customer will not qualify where:

  1. the e-Bill registration is incomplete or unsuccessful;
  2. an invalid or undeliverable email address is supplied;
  3. the account already received e-Bills before the Campaign Period;
  4. the account is closed before the credit is processed;
  5. the switch is completed outside the Campaign Period; or
  6. Ergon Energy Retail reasonably determines that the eligibility requirements have not been met;
  7. The customer changes back to postal bills before the credit is processed;
  8. The account is closed before the credit is processed.

9. Verification and corrections

Ergon Energy Retail may verify a customer’s eligibility using its account and billing records.

If a credit is applied incorrectly, duplicated or obtained through error, misuse or misleading information, Ergon Energy Retail may reverse the credit and notify the customer, subject to applicable laws.

11. Changes or cancellation

Subject to applicable law, Ergon Energy Retail may amend, suspend or cancel the campaign where circumstances outside its reasonable control prevent the campaign from operating as intended.

Any material changes will be communicated through the Ergon Energy Retail website – Campaign Terms and Conditions page.

12. Privacy

Ergon Energy Retail will collect, use and manage customers’ personal information to administer the campaign, update bill-delivery preferences, deliver e-Bills and apply eligible account credits.

Personal information will be handled in accordance with Ergon Energy Retail’s Privacy Statement, available at: https://www.ergon.com.au/retail/legal-info/privacy-statement2

13. General

This is a customer bill-credit offer and is not a game of chance or a prize competition.

Ergon Energy Retail reserves the right to administer the Bill Credit and to alter these Terms and Conditions its absolute discretion.

Ergon Energy Retail is not liable for any loss or damage sustained in connection with this bill credit campaign, except for liability that cannot be excluded by law.

Participation in the campaign constitutes acceptance of these terms and conditions.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified.