Support programs

If paying for everyday essentials like electricity feels tough right now, you’re not alone. You can get support that helps you stay on top of things.

  • Rebates & concessions

    You may be eligible for government rebates or concessions that lower your energy costs.

    Details

  • Financial hardship

    We understand financial difficulties can arise. Our Customer Assist program offers personalised support if you’re experiencing financial hardship.

    Details

  • Need more time to pay?

    If you’re having trouble paying your bill, we have a range of options to help you get back on track.

    Details

  • Help made for you

    You can get support if you’re dealing with unexpected financial pressure. Explore services and rebates that can ease the load.

    Details

  • Life Support

    Support for you or someone at your property who requires life support equipment.

    Details

  • Family Violence Policy

    If you’re affected by family violence, our policy outlines the support available to help you stay safe and manage your account.

    Details

  • PowerSavvy

    Helping customers in some of Queensland’s most remote communities save power and money.

    Details