My Account online

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Track your energy spend and stay ahead of your next bill with My Account.
Hi, I’m Nicole from Rockhampton one of the Energy Specialists here at Ergon Energy Retail.

In My Account, the Current Bill Period tile on the dashboard gives you a clear view of your electricity costs - day by day, and bill to bill.

You’ll see your current cost to date, your predicted cost, and how many days you have remaining on your billing period - so there are no surprises.

You’ll need a smart meter to be able to access this awesome feature. Don’t have one? You can easily request one at ergon.com.au/smartmeters

If you’ve set a budget, you’ll see how your current spend stacks up and if you’re over budget - helping you stay on track.

And if you want to dive deeper, you can explore your cost trends or set up alerts to keep your energy use in check.

Your usage and metering tile also showcases via a graph how you’re tracking with your usage and solar exports (if you’ve got solar installed) on a daily basis.

It’s all about giving you the tools to stay in control - with no guesswork, and no stress.

Log in to My Account today and take charge of your energy spend.
Visit ergon.com.au/myaccount.

We’re Ergon Energy Retail - your local energy experts.

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Hi! I’m Joel from Rockhampton and I’m an Energy Specialist here at Ergon Energy Retail.

Do you have a Smart Meter? And are you ready to check you’re on the best tariff for your premises? Our handy Tariff Comparison Tool in My Account has you covered!

Let me show you how easy it is to use your usage data to choose the right tariff - tailor made to suit your needs!

To get started, simply log into My Account. Once you’re in the dashboard, select the tariff comparison tool.

You'll also see an information block which will indicate if you're on the best tariff rate already or if there may be a more cost-effective tariff better suited to how you use your energy.

This information is based off your premises previous energy usage and you will need at least 12 months’ worth of data to be able to use our Tariff Comparison tool.

It’s important to note that this assumes your future usage patterns will remain consistent with how you’ve been using your energy.

Below, you’ll see a list of tariffs, along with projected costs.

It’s also easy to switch tariffs! Simply click on “SWITCH TARRIFS”, and one of our friendly local Energy Specialists will get back to you as soon as possible to explain any conditions, answer questions and confirm the tariff change on your account.

And that’s a wrap on our awesome tariff comparison tool and how it can help you save!

Curious to know more about your household tariffs? Want to compare tariffs to ensure you’re getting the best offer? Dive in and discover more today by logging in or registering for My Account at ergon.com.au/myaccount!

We’re Ergon Energy Retail, your local energy experts.

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Protect your solar savings with Solar Export Alerts and catch issues before they cost you.

You invested in solar, now let’s make sure it’s working. And I’m here to show you how.
Hi, I’m Steffanie from Townsville, one of the Energy Specialists here at Ergon Energy Retail.

So, you’ve got solar? That’s amazing! You’re helping lead the energy transition, and we’re excited to have you on board.

There’s a super-helpful feature in My Account called Solar Export Alerts.
It keeps an eye on your system so you don’t have to.

If your solar hasn’t exported for five days straight, you’ll get a quick heads-up.
It’s all about catching small issues early - before they turn into big ones.

All you need is a smart meter.
If you’ve still got a basic one, you can request an upgrade at ergon.com.au/smartmeters.

Once your Solar Export Alert’s on, we’ll send you a text or email - whichever you prefer - if exports stop consecutively for 5 days.
So you can get back to soaking up those sunny savings.

You can check your dashboard anytime to see your energy use and solar exports, whether it’s day by day numbers or months of sunshine.

Want to dive deeper? You can request your full meter data and we’ll email you a spreadsheet with all the details.

It’s never been easier to stay in control of your energy and solar exports.

Jump into My Account today and set up your Solar Export Alerts.
For more solar info, visit ergon.com.au/solar.

We’re Ergon Energy Retail - your local energy experts.

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Take control of your energy budget today and skip the bill surprises with My Account
Hi, I’m Meagan from Townsville, one of the Energy Specialists here at Ergon Energy Retail.

With Budget and Usage Alerts in My Account, staying on top of your electricity spend has never been easier.

Here are the types of alerts you can set up:

• Budget Alerts: Set your spending limit and get notified when you're nearing it.
• Usage Alerts: Get a heads-up if your electricity use suddenly spikes - like when the air-con kicks in.
• Solar Export Alerts: Make sure your solar system is doing its thing and exporting as expected.

It’s all about making smart energy moves, without the hassle.
You choose how we notify you: text or email, it’s up to you.
Take charge of your energy today with Budget and Usage Alerts in My Account.
Log in or register now at ergon.com.au/myaccount.

We’re Ergon Energy Retail - your local energy experts.