Help made for you
Support that meets you where you’re at. If you or someone you’re helping is feeling the pressure with energy bills, we’re here to make things a little easier.
How we can help
Call 13 10 46 and our regional Queensland team can help you:
- Work out what you can afford to pay
- Set up a simple, personalised payment plan
- Reduce your electricity use
- Check if you’re eligible for government rebates or concessions
- Connect you with financial counsellors and community support
- Help you register for our Life Support program
- Access our Customer Assist program for ongoing financial difficulties
- Get safe, confidential support if you’re affected by family violence.
Read more about our support programs.
Check if you're eligible for a concession
Electricity Rebate (Queensland)
For eligible Queensland pensioners, seniors, health care card holders and asylum seekers. Calculated daily and paid in instalments on your bill.
Low Income Household Rebate (New South Wales)
For eligible New South Wales residents to help assist with the cost of electricity.
Home Energy Emergency Assistance Scheme
For Queensland households facing an unexpected emergency or short term financial crisis. Offers up to $720 once every two years.
Medical Cooling and Heating Electricity Concession Scheme
A Queensland Government Scheme to help with electricity costs for people with a chronic medical condition aggravated by changes in temperature.
Manage your home energy use
Extra time at home can increase your energy use. Our tools and guides help you track what you’re using, manage your costs and find simple ways to save.
- Check out our home energy tips page for energy use ideas, tools and resources
- Our high bill checklist gives personalised tips to help manage your bill
- Our household energy use calculator and appliance calculators help you identify what home appliances are using the most power
- Wanting to make the most of your solar system to reduce your bill? Our solar webpage will help get you started
- Our Powersavvy Booklet is packed with simple, practical enegry-saving tips the whole family can use!
Take control with a smart meter and My Account
If you have a smart meter, My Account gives you more choice and control:
- Check you’re on the best tariff
- Set up budget and usage alerts
- See your costs so far and your estimated bill amount
- Spot trends and savings opportunities
- Track rooftop solar exports
- See your usage by the hour, day, week, month or year.
Learn more about My Account and smart meters.
Find your best tariff
The tariff you’re on can make a big difference to your bill.
Some tariffs suit people who are home during the day, while others suit people who use more power during peak times.
Learn more and check if you’re on the best tariff to suit your needs.
Paying your bill
Whether you're looking for flexible payment options or some extra time to pay your electricity bill, we've got a solution for you.
Payment options
We have a range of payment options you can choose from. You can make a credit or debit card payment online, use BPAY, or credit card by phone.
Flexible payment options
We have a range of flexible payment options to suit your needs:
- Direct Debit gives you the flexibility to pay weekly, fortnightly, monthly or quarterly with payments transferred automatically from your nominated bank account. You can setup and manage Direct Debit via My Account.
- Centrepay is a free bill paying service provided by the Australian Government. You can use Centrepay to arrange regular deductions from your Centrelink payment to pay your electricity bill. You can setup and manage Centrepay by contacting Services Australia.
Need more time to pay your bill?
If you need some extra time to pay your electricity bill, simply request a new payment due date. You can choose to pay your bill in full, or in weekly or fortnightly instalments between now and your extended due date. Find out how to request a payment plan.
Understanding your bill
- Understanding your bill is easy with our handy guide
- Received an estimated bill? Learn why estimates happen and how to request an adjusted bill.
Card-operated meters
Customers living in some remote communities in regional Queensland use power cards to add credit to their electricity meter. You can learn about power cards, tariff options and available rebates on our card-operated meter customers page.