Meter services charge

Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters.

Small business

From 1 July 2018, meter services charges will cover all costs for installing and maintaining meters.

This means you'll no longer need to pay up-front for a new or replacement meter.

Meter services charges for residential and small business customers now include up to three smaller charges:

  • Capital component – covers the cost of the meter
  • Non-capital component – covers the ongoing costs of operating and maintaining the meter
  • Digital metering contribution – covers the costs of installing and maintaining new meters.

Meter services charges apply to all meters and are determined by the primary, secondary and solar tariffs connected.

Primary tariff meter charge

Where there is more than one primary tariff at the same premises, charges will only apply for one. All rates include GST.

From 1 July 2018 COST / DAY
Capital component $0.07878
Non-capital component $0.02543
Digital metering contribution $0.01579
TOTAL $0.12000

An additional charge may also apply for customers who specifically request to disable the modem on their digital meter and prevent their meter being read remotely.

This charge covers the cost of disabling the meter modem and reading the meter manually. It does not apply if the modem could not be enabled for any other reason.

From 1 July 2018 COST / DAY
Digital meter modem disabled $0.17624
From 1 July 2017COST / DAY
Capital component $0.07659
Non-capital component $0.02449
TOTAL $0.10108

Secondary tariff meter charge

If you have more than one secondary tariff (ie. both Tariff 31 and 33) you'll receive meter charges for both. Where Tariff 33 is used as a primary tariff, primary tariff charges apply. All rates include GST.

From 1 July 2018COST / DAY
Capital component$0.02364
Non-capital component$0.00763
Digital metering contribution$0.00023
TOTAL$0.03150
From 1 July 2017 COST / DAY
Capital component $0.02298
Non-capital component $0.00735
TOTAL      $0.03033

Solar tariff meter charge

Solar charges only apply if you have a solar power system installed. All rates include GST.

From 1 July 2018COST / DAY
Capital component$0.00959
Non-capital component$0.03000
TOTAL$0.03959
From 1 July 2017 COST / DAY
Capital component $0.05361
Non-capital component $0.01714
TOTAL      $0.07075

Frequently asked questions

Why are meter services charges applied?

Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters.

What is the digital metering contribution?

This is a general charge applied to metering on primary and secondary tariffs, which covers the costs involved with rolling out new and replacement digital meters.

When does the charge apply for a disabled digital meter modem?

Only those customers who request to disable the modem on their digital meter and prevent their meter being read remotely will incur this surcharge. It does not apply if the modem could not be enabled for any other reason.

If I'm a designated self-read customer, do I have to pay these charges?

Yes, as these charges cover the combined cost of providing your meter and the operation and maintenance costs. Even if you provide your own readings, we are still required to visit your property to obtain readings.

Do these charges apply to card-operated meters?

No. Card-operated metering costs are bundled in with other charges that Ergon Network passes through to Ergon Retail.

Will supply charges still appear on my bill?

Yes, these cover the costs of supplying and maintaining your electricity service, including costs such as poles and wires, billing and administration.

Don't supply charges cover metering?

No, they cover the costs of supplying and maintaining your electricity service, not your meters.

Large business

From 1 July 2018, all large business customers will have have meter services charges applied to their accounts. These charges vary depending on the type of metering used, the tariffs connected and your customer classification.

Non-digital metering charges

These charges apply for large business customers on basic metering, which include meter types 5 and 6. All rates include GST.

Primary tariff meter charge

From 1 July 2018 COST / DAY
Capital component $0.07878
Non-capital component $0.02543
TOTAL $0.010421

Secondary tariff meter charge

From 1 July 2018 COST / DAY
Capital component $0.02364
Non-capital component $0.00763
TOTAL $0.03127

Digital metering charges

For customers with digital meters, including types 1, 2, 3 and 4, a different set of regulated metering charges now applies. All rates include GST.

From 1 July 2018 COST / DAY
Standard asset customer $1.55186
Connection asset customer $3.61396
Individually calculated customer $5.57152

Frequently asked questions

When will the charges commence?

The charges will commence from 1 July 2018.

When will I see these charges on my bills?

Charges will begin to appear on bill from the July billing period onwards.  They will not be applied retrospectively.

How significant are metering charges in relation to the size of my bill?

For most of large business customers, meter charges will represent less than 0.5% of their electricity bill. For a small number, it may represent a slightly higher proportion of their bill than this.

What does the meter services charge cover?

Meter charges cover the costs of providing, operating and maintaining your meters. This excludes meter testing charges for high voltage meters.

Why is the cost of digital metering different to basic metering?

Meter types 1, 2, 3 and 4 are more complex than basic meter types 5 and 6.

How is this related to competition in metering?

Separating out metering charges for customers is an important step in preparing for national policy changes around competition in metering from 1 December 2017.  Businesses need to understand the costs of their metering so they will be able to compare and choose a meter provider.

How can I avoid paying metering charges?

Metering is an integral part of the supply of electricity to your premises. For large businesses using significant volumes of electricity, metering costs represent a very small proportion of their total bill.

How can I get better value from my metering?

Digital metering for large business customers offers a number of features that are not generally available for smaller customers with basic meters. These features include:

  • 30 minute load profiles;
  • Quick and easy changes to tariffs (no requirement for a truck to be sent to site); and
  • No need for you to provide access to your site for meter reading purposes.
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