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Understanding your bill

We’re working to make your bills simpler and easier to read.

You asked. We listened.

When it came to making your bills easier to read and understand, we asked our customers throughout Queensland what they wanted.

We’ve listened and are currently working on some exciting changes that we hope will make a real difference for you.

Our aim is to give you more user-friendly information, set out in clearly labelled sections. This way, you can easily see your account details, usage information, how much to pay and when it’s due.

We’ll also give you simple graphs to help you compare your usage with previous bills and other households.

Stay tuned over the next few months for more news on the changes coming your way.

A guide to your bill

We've prepared a handy guide to your residential bill (PDF 1.1 mb) (click to enlarge) to help you find the information you need. We’re working hard on updating our bills so they’re simpler and easier to read, stay tuned for the new look soon.

Understanding your residential bill

Video tour of your bill

You can also watch our video for a walking tour of the information provided in each section of your bill.

Transcript

Wondering how to navigate the newly updated Ergon Retail household residential bill? Here’s an overview to help you better understand your electricity bill.

Account Details shows your account number, the bill issue date, billing period, and your approximate next meter read date. Have your account number handy if you need to call us as it’s a unique identifier to you which helps us access your information.

Below, you can see a quick snapshot of your current total due and pay by date.

In the left hand column, you’ll find your account summary, a concise overview of all the information in your bill, including:

  • The previous amount of your last bill;
  • Payments received since your last bill;
  • Your opening balance, including any outstanding amount;
  • Electricity charges for your current bill;
  • Queensland Solar Scheme credits, if applicable;
  • Other charges and credits;
  • And the total amount due for your account.

Looking for more details about your account and the charges included in this bill? Turn to page 2 of your bill for your Account Breakdown.  Here, you can see your charges broken down into sections, to help you understand how we’ve worked out your bill.

Electricity Charges shows your meter number, previous and current meter readings, how much electricity you’ve used in kilowatt hours since your last reading, cents per kilowatt hour, the total dollar cost of the electricity, your daily supply service fees, and the number of days billed in the current period.

If you have a solar PV system, under the Queensland Solar Scheme, you’ll see previous and current readings for your solar meter, and the amount credited to your account for the solar electricity your meter generated during this billing period.

There’s also a section for any other charges and credits to your current bill. This is where the “meter services charge” introduced by the Australian Energy Regulator will appear.

Lastly in this section, you can see any payments you’ve made since your last bill.

At the bottom of page 2, you’ll find a section titled Payment Options, which includes a range of options for you to find one that suits your lifestyle and needs. You’ll also find the reference number required for each payment option, including your up-to-date BPAY reference number so please check this before your next payment.

Still have questions? Contact us.