Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme (HEEAS) helps customers experiencing problems paying their energy bills as a result of an unforeseen emergency or short-term financial crisis in the past 12 months.

This Queensland Government assistance is offered as a one-off emergency payment of up to $720 in any two year period.

Find out if you're eligible

To be eligible you must be responsible for paying the outstanding energy bill (the bill does not need to be in your name) and meet one of the following:

  • Hold a current concession card (Health Care Card, Pensioner Card, DVA Gold Card); or
  • Live in a low-income household, with an income less than the Australian Government's maximum income rate for part-age pensioners. For details on income rates, contact Centrelink; or
  • Be part of our Customer Assist program or have an active payment plan in place to manage your outstanding bill payments.

You must also have experienced a substantial decrease in your household income (e.g. loss of employment, family separation, illness, injury or disability) or high unexpected expenses on essential items.

Apply for the scheme

If you're experiencing difficulties paying your bill and want to apply for the Home Energy Emergency Assistance Scheme, you'll need to:

  1. Call us on 13 10 46 to request an application form and we'll post or email one out to you.
  2. Complete the form and return it to the Department of Communities to assess your application and personal circumstances.

For more details on eligibility or the status of your application, contact the Queensland Government Department of Communities on 13 74 68 (local call charge). If you require an interpreter, please phone 13 14 50.