Cost of living rebate

The Queensland Government has pledged to give households a $175 Cost of Living Rebate on their upcoming power bills.

The rebate will be automatically credited to eligible residential customer accounts from 31 August 2022. We're currently working with Government to co-ordinate when and how these rebate payments will be applied.

The $175 Cost of Living Rebate will make life just that little bit easier and brings the total of dividends Queenslanders have received over the past four years to $575.

The Cost of Living Rebate is in addition to any energy rebates and concessions you may already receive.

Learn more about the Cost of Living Rebate.

Frequently asked questions

About the Cost of Living Rebate

WHAT IS THE COST OF LIVING REBATE? WHY AM I RECEIVING IT?

The Queensland Government has announced an additional $175 payment as part of the Cost of Living Rebate for Queensland households. Because Queensland’s power assets are publicly owned, Queenslanders are able to share in the dividends they produce. The Cost of Living Rebate will make life just that little bit easier and brings the total of dividends Queenslanders have received over the past four years to $575.

WHEN WILL THE REBATE BE PAID? DO I NEED TO APPLY?

The rebate will be applied automatically as a credit to all eligible residential electricity accounts from 31 August 2022, and will appear on your first bill issued after this date.

HOW WILL I KNOW WHEN I'VE RECEIVED THE REBATE?

Electricity bills issued after the Cost of Living Rebate has been applied, will show an important message on the front page.
You will also see the $175 Cost of Living Rebate listed in the “Other Charges & Credits” section of your bill.

DOES GST APPLY TO THE COST OF LIVING REBATE?

The Cost of Living Rebate is exempt from GST and most electricity retailers are noting this on customers’ electricity bills.

WILL THE REBATE AFFECT MY OTHER CONCESSIONS?

No. The Cost of Living Rebate will be provided to all Queensland households, and does not affect customers’ eligibility for any other Queensland Government concession or rebate, such as the Queensland Government’s electricity rebate.

Eligibility

WILL ALL HOUSEHOLDS RECEIVE THE $175 COST OF LIVING PAYMENT?

The $175 Cost of Living rebate is being provided to active residential electricity accounts who receive a stand-alone bill for their electricity use.

This includes households who pay electricity to their landlord, property manager, caravan park owner or body corporate in an on-supply (exempt seller) arrangement. These customers will have the Cost of Living rebate credited to their bills by their on-supplier.

Households with card-operated meters are also eligible for the rebate. The rebate will be available on their orange power cards (linked card) from 1 September 2022. Similar to the way that the card operated meter customers receive the electricity rebate, customers can collect this from the Retail Agent.

I RECEIVE MY BILL FROM A BODY CORPORATE/SITE MANAGER. WILL I STILL RECEIVE THE COST OF LIVING REBATE?

Not all households have an account with an electricity retailer. In some situations, a landlord, property manager, park owner or body corporate buys electricity in bulk and on-sells this to residents based on their metered consumption.  This is known as an on-supply (exempt seller) arrangement.

On-supply customers will also receive the $175 Cost of Living rebate. Arrangements are in place such that residential complex owners or managers will receive a credit on their electricity bill for the number of households they manage, and they will pass each rebate onto households as part of their next bill. If residents/on supply-customers haven’t received this assistance, they should contact their embedded network owner (body corporate, caravan park owner, etc).

I USE A CARD OPERATED METER IN A REMOTE COMMUNITY. WILL I RECEIVE THE COST OF LIVING REBATE?

Yes. The rebate will become available for transfer to your orange linked power card from 1 September.

ELECTRICITY IS INCLUDED IN MY RENT AND I DON’T RECEIVE A SEPARATE ELECTRICITY BILL – WILL I STILL RECEIVE THE $175 COST OF LIVING REBATE?

No. To receive the Cost of Living Rebate customers must receive a stand-alone bill for their electricity supply/consumption.

MY ACCOUNT IS IN CREDIT. WILL I STILL RECEIVE THE COST OF LIVING REBATE?

Yes. The Cost of Living Rebate will still be applied to the bill for those customers who may be in credit.

Embedded network owners

WHAT ACTION DO OPERATORS OR OWNERS OF EMBEDDED ELECTRICITY NETWORKS NEED TO TAKE?

We're currently working with Government to co-ordinate when and how rebate payments will be applied for Embedded network customers. More information will be provided as it becomes available.