Letters and notices

At Ergon Energy Retail we pride ourselves in helping customers understand all communications we send out.

Why have my letters and notices changed?

We've updated our designs for letters and notices to align with customer feedback as well as the Australian Energy Regulator's (AER) new Better Bills Guideline, which also includes a new look bill.

The new simplified letters and notices make it even easier to understand the communications we send directly to you.

We will send you email communications from the following email address:

  • enquiry@support.ergonretail.com.au.

To learn more about your new look bill, check out our handy guide.

Your new emails

See below your new look emails.

Residential NoticeBusiness Email