Compare residential tariffs

Retail tariffs are the prices for electricity that Ergon Retail uses to calculate your electricity bill.

The structure of each tariff is different, depending on what it’s designed for. Most include charges for the electricity you use. Some also include charges to cover the cost of supplying and maintaining your electricity service.

Know your tariff options

We’re here to help you to take control of your power bills, and a big part of that is understanding the tariffs you use.

Our range of tariffs gives you the power to choose the type of supply you want.

Primary tariffs

These are the options providing power for your household.

Tariff 11 is the most common residential tariff.

Tariff Access to power Making your choice Usage rates
11 Power when you want it 24/7 for all your appliances. Great for general household use. Not available with Tariff 12A or Tariff 14. Flat rate of 21.760 cents per kWh.
12A Power when you want it 24/7 for all your appliances. May be attractive to high-use households with a lower proportion of usage within the summer peak period. Not available with Tariff 11 or Tariff 14. Peak rate of 56.386 cents per kWh from 3pm to 9.30pm on summer weekdays and off-peak rate of 18.107 cents per kWh all other times.
12BPower when you want it 24/7 for all your appliances.time of use tariff designed to help you save during the day and night time off-peak periods. Suitable for customers that want a time of use tariff but are not suited to tariff 12A as they use more power during Summer.Peak rate of 28.865 cents per kWh from 4pm to 9pm daily, Shoulder rate of 18.038 cents per kWh  from 9pm to 9am daily and and off peak rate of 16.130 cents per kWh  between 9am to 4pm daily.
14 Power when you want it 24/7 for all your appliances. May be attractive to households with low and steady demand for power, particularly within the summer peak period. Not available with Tariff 11 or Tariff 12A. Flat rate of 14.387 cents per kWh. Demand rates vary during the day and year.
14APower when you want it 24/7 for all your appliances.This is a demand tariff that is designed to help you save during the day and overnight and is for customers that can minimise peak demand between 4pm and 9pm everyday of the year.This tariff has lower demand rates and higher usage rates than 14B and may be suitable for customers with high demand loads and low usage levels. It may be suitable for customers who aren’t familiar with demand tariffs, so 14A can be an introductory tariff before moving to 14B.Demand rate of 2.81930 dollars per kW between 4pm and 9pm daily with all other usage charged at 18.488 cents per kWh.
14BPower when you want it 24/7 for all your appliances.Similar demand tariff to 14A designed to help you save during the day and overnight and is for customers that have a clear understanding of how to minimise peak demand between 4pm and 9pm every day of the year.Demand rate of 8.05200 dollars per kW between 4pm and 9pm daily  with all other usage charged at 15.450 cents per kWh.

Tariff rates effective 1 July 2021. Usage rates exclude supply charges and meter services charges. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.

Secondary tariffs

Economy tariffs are great for appliances like hot water systems and pool pumps that don't need a constant supply of power.

They're cheaper because the operating times of these tariffs are controlled by Ergon Network  The time of day and duration, an economy tariff is available may change from day to day, depending on what load is on the network.

For appliances that you want the convenience of having 24/7 power, we recommend you connect them to your main household tariff, eg. Tariff 11, which gives you power when you want it.

A licensed electrical contractor will be able to assist you with this.

Tariff Access to power Making your choice Usage rates
31 Power is available for at least 8 hours each day. The times when power is switched off may change from day to day and vary in duration. Only suitable for large hot water systems. For smaller systems or other appliances, please consider Tariff 33 for interruptible power or Tariff 11 for power 24/7. Flat rate of 14.329 cents per kWh.
33 Power is available for at least 18 hours each day. The times when power is switched off may change from day to day and vary in duration. Ideal for hot water systems and pool pumps. For on-demand appliances like air conditioners, you may prefer to use Tariff 11 for power 24/7. Flat rate of 15.744 cents per kWh.

Tariff rates effective 1 July 2021. Usage rates exclude supply charges and meter services charges. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.

Supply charges

Supply charges cover the costs of supplying and maintaining your electricity service, including costs for poles and wires, billing and administration. Information about how tariff prices are set, including supply charges, can be found on the Queensland Competition Authority website.

Meter services charges

Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters and are set by the Australian Energy Regulator. For details visit the Energy Made Easy website.

Changing your tariff

If you're a residential customer considering a tariff change, please call us on 13 10 46.

For business customers, please call us on 1300 135 210.

There may be additional costs associated with changing your tariffs that will vary depending on your individual circumstances. We can let you know more when you contact us to request a tariff change.