Compare residential tariffs
Retail tariffs are the prices for electricity that Ergon Retail uses to calculate your electricity bill.
The structure of each tariff is different, depending on what it’s designed for. Tariffs include variable charges for the electricity you use and fixed charges to cover the cost of supplying and maintaining your electricity service.
Know your tariff options
We’re here to help you to take control of your power bills, and a big part of that is understanding the tariffs you use.
Our range of tariffs gives you the power to choose the type of supply you want.
Primary tariffs
These are the options providing power for your household.
Tariff 11 is the most common residential tariff.
| Tariff | Access to power | Making your choice | Usage rates |
|---|---|---|---|
| 11 | Power when you want it 24/7 for all your appliances. | Great for general household use. | Flat rate of 33.2497 cents per kWh. |
| 12B | Power when you want it 24/7 for all your appliances. | A time of use tariff designed to help you save during the day and night-time off-peak periods. | Peak rate of 42.7229 cents per kWh from 4pm to 9pm daily, Shoulder rate of 28.0665 cents per kWh from 9pm to 9am daily and off peak rate of 27.2723 cents per kWh between 9am to 4pm daily. |
| Solar Soaker (12C) | Power when you want it 24/7 for all your appliances. | A time of use tariff designed to help you save during the day and night-time off-peak periods. | Peak rate of 60.8575 cents per kWh from 4pm to 9pm daily, Shoulder rate of 20.3731 cents per kWh from 9pm to 9am daily and off peak rate of 10.9164 cents per kWh between 9am to 4pm daily. |
| 14A | Power when you want it 24/7 for all your appliances. | This is a demand tariff that is designed to help you save during the day and overnight and is for customers that can minimise peak demand between 4pm and 9pm everyday of the year. This tariff has lower demand rates and higher usage rates than 14B and may be suitable for customers with high demand loads and low usage levels. It may be suitable for customers who aren’t familiar with demand tariffs, so 14A can be an introductory tariff before moving to 14B. | Demand rate of 4.9698 dollars per kW between 4pm and 9pm daily with all usage charged at 27.7915 cents per kWh. |
| 14B | Power when you want it 24/7 for all your appliances. | Similar demand tariff to 14A designed to help you save during the day and overnight and is for customers that have a clear understanding of how to minimise peak demand between 4pm and 9pm every day of the year. | Demand rate of 9.3621 dollars per kW between 4pm and 9pm daily with all usage charged at 26.6497 cents per kWh. |
Tariff rates effective 1 July 2023. Usage rates exclude supply charges. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.
Secondary tariffs
Economy tariffs are great for appliances like hot water systems and pool pumps that don't need a constant supply of power.
They're cheaper because the operating times of these tariffs are controlled by Ergon Network. The time of day and duration, an economy tariff is available may change from day to day, depending on what load is on the network.
For appliances that you want the convenience of having 24/7 power, we recommend you connect them to your main household tariff, eg. Tariff 11, which gives you power when you want it.
A licensed electrical contractor will be able to assist you with this.
| Tariff | Access to power | Making your choice | Usage rates |
|---|---|---|---|
| 31 | Power is available for at least 8 hours each day. The times when power is switched off may change from day to day and vary in duration. | Only suitable for large hot water systems. For smaller systems or other appliances, please consider Tariff 33 for interruptible power or Tariff 11 for power 24/7. | Flat rate of 20.8681 cents per kWh. |
| 33 | Power is available for at least 18 hours each day. The times when power is switched off may change from day to day and vary in duration. | Ideal for hot water systems and pool pumps. For on-demand appliances like air conditioners, you may prefer to use Tariff 11 for power 24/7. | Flat rate of 22.5610 cents per kWh. |
Tariff rates effective 1 July 2023. Usage rates exclude supply charges. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.
Service fee
The service fee covers the costs of supplying and maintaining your electricity service, including costs for poles and wires, billing and administration. From 1 July 2023, the daily service fee for primary and secondary tariffs for small customers now also incorporates metering charges for each tariff. Information about how tariff prices are set, including the service fee, can be found on the Queensland Competition Authority website.
Meter services charges
Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters and are set by the Australian Energy Regulator. For primary and secondary tariffs for small customers, these charges are now included in the service fee, as determined by the Queensland Competition Authority. For customers with solar PV, the Meter Services Charge for solar feed-in tariffs will remain as a separate item on your bill. For details visit the Energy Made Easy website.
Changing your tariff
If you're a residential customer considering a tariff change, please call us on 13 10 46.
For business customers, please call us on 1300 135 210.
There may be additional costs associated with changing your tariffs that will vary depending on your individual circumstances. We can let you know more when you contact us to request a tariff change.