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Compare residential tariffs

Retail tariffs are the prices for electricity that Ergon Retail uses to calculate your electricity bill.

The structure of each tariff is different, depending on what it’s designed for. Most include charges for the electricity you use. Some also include charges to cover the cost of supplying and maintaining your electricity service.

Know your tariff options

We’re here to help you to take control of your power bills, and a big part of that is understanding the tariffs you use.

Our range of tariffs gives you the power to choose the type of supply you want.

Primary tariffs

These are the options providing power for your household.

Tariff 11 is the most common residential tariff.

Tariff Access to power Making your choice Usage rates
11 Power when you want it 24/7 for all your appliances. Great for general household use. Not available with Tariff 12A or Tariff 14. Flat rate of 26.027 cents per kWh.
12A Power when you want it 24/7 for all your appliances. May be attractive to high-use households with a lower proportion of usage within the summer peak period. Not available with Tariff 11 or Tariff 14. Peak rate of 68.492 cents per kWh from 3pm to 9.30pm on summer weekdays and off-peak rate of 21.859 cents per kWh all other times.
14 Power when you want it 24/7 for all your appliances. May be attractive to households with low and steady demand for power, particularly within the summer peak period. Not available with Tariff 11 or Tariff 12A. Flat rate of 17.419 cents per kWh. Demand rates vary during the day and year.

Tariff rates effective 1 July 2019. Usage rates exclude supply charges and meter services charges. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.

Secondary tariffs

Economy tariffs are great for appliances like hot water systems and pool pumps that don't need a constant supply of power.

They're cheaper because the times when power is available on these tariffs is controlled by Ergon Network. The times of day that power on economy tariffs is available may change from day to day and vary in duration.

For appliances that you want the convenience of 24/7 power for, we recommend you connect them to your main household tariff, eg. Tariff 11, which gives you power when you want it.

A licensed electrical contractor will be able to assist you with this.

Tariff Access to power Making your choice Usage rates
31 Power is available for at least 8 hours each day. The times when power is switched off may change from day to day and vary in duration. Only suitable for large hot water systems. For smaller systems or other appliances, please consider Tariff 33 for interruptible power or Tariff 11 for power 24/7. Flat rate of 19.704 cents per kWh.
33 Power is available for at least 18 hours each day. The times when power is switched off may change from day to day and vary in duration. Ideal for hot water systems and pool pumps. For on-demand appliances like air conditioners, you may prefer to use Tariff 11 for power 24/7. Flat rate of 21.195 cents per kWh.

Tariff rates effective 1 July 2019. Usage rates exclude supply charges and meter services charges. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.

Supply charges

Supply charges cover the costs of supplying and maintaining your electricity service, including costs for poles and wires, billing and administration. Information about how tariff prices are set, including supply charges, can be found on the Queensland Competition Authority website.

Meter services charges

Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters and are set by the Australian Energy Regulator. For details visit the Energy Made Easy website.

Changing your tariff

You must remain on the same primary tariff for at least 12 months before you can change to another primary tariff.

If you're considering a tariff change, please call us on 13 10 46.

There may be additional costs associated with changing your tariffs that will vary depending on your individual circumstances. We can let you know more when you contact us to request a tariff change.