Compare residential tariffs
Everyone uses electricity differently - that’s why we offer a range of tariffs to suit your home and how you live.
What’s a tariff?
A tariff is how we calculate your electricity bill. It includes:
- Variable usage charges - for the electricity you use
- Fixed daily supply charge - to help cover the cost of supplying and maintaining your service.
Understanding your tariff is a great first step to managing your power bills. Explore your options and find the one that fits your lifestyle best.
Understanding your tariffs
Choosing the right electricity tariff doesn’t have to be complicated. In this short video, Skye - one of our local energy experts from Rockhampton - breaks down how our primary and economy tariffs work, and how they can help you save based on when and how you use power at home. There's a tariff to suit every lifestyle:
Transcript
Hi, I’m Skye from Ergon Energy Retail here in Rockhampton. And today we’re going to be making your electricity tariffs easy to understand. Let’s break down your tariff options so you can understand what might work best for your household.
First up, let’s talk about primary tariffs. Every home has one. A primary tariff supplies electricity to the majority of the appliances in your home, whether that’s a fridge, your fans, your power points and lights. They power all of the essentials.
You have three choices for your primary tariffs. These are flat rate, time of use and demand.
First of all, we’ve got flat rate tariffs. This one’s super simple. You pay the same flat rate per kilowatt hour all day, no matter what time of the day it is. Plus a daily service fee. Go Queensland! Woooo!
Another option is time of use tariffs. These rates change depending on when you use your power. Daytime, between 11am to 4pm is the cheapest. The peak is between 4pm to 9pm and that’s the most expensive. All other times are mid-range prices. There’s also a daily service fee.
If you’re home during the day and can shift things like doing the laundry, dishwashing, air-conditioning or other larger appliances to daytime, a time of use tariff could be for you.
And then we have demand tariffs. With these tariffs, the rates you’re charged change throughout the day depending on when you use your power.
There is a demand charge based on your highest half hour of use during 4pm to 9pm each month. So a demand tariff is great if you use power during the day or overnight, and can avoid using a lot of power at once during the 4pm to 9pm peak. There is also a daily service fee.
So those are all the primary tariffs options. Now let’s talk about secondary tariffs, also known as economy tariffs. These are perfect for appliances that don’t need a constant electricity supply. Like hot water systems, pool pumps or even EV chargers.
Because supply can be interrupted, usage rates are cheaper on an economy tariff. To switch to an economy tariff, you’ll need the help of a licensed electrician.
Not sure which tariff is right for you? That’s ok, we’re here to make it easy. Our free tariff comparison tool takes the guesswork out of it, and helps you find the best fit for your household in just a few clicks. You can see savings on your energy bills, without changing how or when you use your power.
If you’ve got a smart meter, learn how you can compare your tariffs easily online at ergon.com.au/compare
Dive deeper and explore your tariff options today by logging in or registering for My Account at ergon.com.au/myaccount
We’re Ergon Energy Retail, your local energy experts.
Primary tariffs - Power for your whole home
Power your home around the clock - these tariffs keep your appliances running 24/7. Check out the options below and find the one that fits your lifestyle best:
| Tariff | Tariff Type | Great for... | Usage rates / kWh | Daily Supply charge |
|---|---|---|---|---|
| 11 | Flat Rate | Households that use most of their appliances during the 4pm - 9pm peak. | All Day 0.32973 | $1.68842 |
| 12D | Time of Use | Suited to daytime users and those who can avoid or use less power during the 4-9pm peak. | Off-peak $0.22680 (11am - 4pm) Night $0.28035 (9pm - 11am) Peak $0.45712 (4pm - 9pm) | $1.48834 |
| 12E (Solar Soaker) | Time of Use | Perfect for households’ home during the day - no solar needed! Shift load to the daytime to save big between 11am and 4pm. This tariff offers the cheapest off-peak usage rate! | Off-peak $0.07724 (11am - 4pm) Night $0.26375 (9pm - 11am) Peak $0.57363 (4pm - 9pm) | $1.48834 |
| 14C | Time of Use Demand | This tariff offers cheaper usage rates throughout the day - even peak hours. It’s ideal for households that can avoid running big appliances in the same half hour block during 4pm to 9pm. Additional Demand Charge Demand Charge - $8.53490/kW (Calculated from highest 30-minute usage during 4pm to 9pm over the month) | Off-peak $0.22680 (11am - 4pm) Night $0.28035 (9pm - 11am) Peak $0.24984 (4pm - 9pm) | $1.26666 |
Tariff rates effective 1 July 2025. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.
Compare your tariffs in My Account
Are you ready to unlock the benefits of Smart Meters with our tariff comparison tool in My Account?
Joel, one of our local Energy Specialists from Rockhampton, shares how comparing your tariffs within My Account can help you manage your energy usage efficiently. Find the best fit for your lifestyle - no guesswork needed.
Transcript
Hi! I’m Joel from Rockhampton and I’m an Energy Specialist here at Ergon Energy Retail.
Do you have a Smart Meter? And are you ready to check you’re on the best tariff for your premises? Our handy Tariff Comparison Tool in My Account's Smart Meter Features has you covered!
Let me show you how easy it is to use your usage data to choose the right tariff - tailor made to suit your needs!
To get started, simply log into My Account and head to “Smart Meter Features.” Once you’re in the dashboard, select the tariff comparison tool from the side menu. Up top, you’ll see your customer info, account, and location details.
Managing multiple premises? Just use the dropdown to choose the one you want.
You'll also see an information block which will indicate if you're on the best tariff rate already or if there may be a more cost-effective tariff better suited to how you use your energy.
This information is based off your premises previous energy usage and you will need at least 12 months’ worth of data to be able to accurately use our Tariff Comparison tool.
It’s important to note that this assumes your future usage patterns will remain consistent with how you’ve been using your energy.
If you think your future energy usage will change, you can adjust your usage by selecting the drop down “adjust your usage details” option.
Once you've adjusted your usage, hit "Recalculate Tariffs" to see if there’s a new tariff option.
Below, you’ll see a list of tariffs, along with projected costs. Depending on your meter type, some tariffs may be shown as ineligible, with details at the bottom about how we determine your best fit.
It’s also easy to switch tariffs! Simply click on “SWITCH TARRIFS”, and one of our friendly local Energy Specialists will get back to you ASAP to explain any conditions, answer questions and confirm the tariff change on your account.
And that’s a wrap on our awesome tariff comparison tool and how it can help you save!
Curious to know more about your household tariffs? Want to compare tariffs to ensure you’re getting the best offer? Dive in and discover more today by logging in or registering for My Account at ergon.com.au/myaccount!
We’re Ergon Energy Retail, your local energy experts.
Changing your primary tariff
There's no cost to change your primary tariff. If you have a basic meter, the only primary tariff available is Tariff 11. If you have a smart meter, there may be other tariff options available. To request a tariff change, visit My Account and click on 'smart meter features', then 'tariff comparison'. You can also call our friendly local team on 13 10 46
Economy tariffs - For specific appliances
Economy tariffs are great for appliances like hot water systems and pool pumps that don't need a constant supply of power.
They're cheaper because the operating times of these tariffs are controlled by Ergon Network. The time of day and duration, an economy tariff is available may change from day to day, depending on what load is on the network.
| Tariff | Power Access | Suited to | Usage rates / kWh |
|---|---|---|---|
| 31 | At least 8 hours/day (switch off times vary) |
| $0.18118 |
| 33 | At least 16 hours/day (switch off times vary) |
| $0.19135 |
Tariff rates effective 1 July 2025. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.
How to switch to an economy tariff
To switch to an economy tariff a licensed electrician is required. There's a one-off cost of $199.24 inc. GST for standard residential properties to change to an economy tariff. To find out more, please call our local team on 13 10 46