Compare residential tariffs
Retail tariffs are the prices for electricity that Ergon Retail uses to calculate your electricity bill.
The structure of each tariff is different, depending on what it’s designed for. Tariffs include variable charges for the electricity you use and fixed charges to cover the cost of supplying and maintaining your electricity service.
Know your tariff options
We’re here to help you to take control of your power bills, and a big part of that is understanding the tariffs you use.
Our range of tariffs gives you the power to choose the type of supply you want.
Primary tariffs
These are the options providing power for your household.
Tariff 11 is the most common residential tariff.
| Tariff | Access to power | Making your choice | Usage rates | Supply charge |
|---|---|---|---|---|
| 11 | Power when you want it 24/7 for all your appliances. | Great for general household use. | Flat rate of 34.0692 cents per kWh. | 136.667 cents per day. |
| 12B | Power when you want it 24/7 for all your appliances. | A time of use tariff designed to help you save during the day and night-time off-peak periods. | Peak rate of 43.6513 cents per kWh from 4pm to 9pm daily, Shoulder rate of 30.1246 cents per kWh from 9pm to 9am daily and off peak rate of 27.5561 cents per kWh between 9am to 4pm daily. | 134.600 cents per day. |
| Solar Soaker (12C) | Power when you want it 24/7 for all your appliances. | A time of use tariff designed to help you save during the day and night-time off-peak periods. | Peak rate of 54.1178 cents per kWh from 4pm to 9pm daily, Shoulder rate of 29.1093 cents per kWh from 9pm to 9am daily and off peak rate of 14.6905 cents per kWh between 9am to 4pm daily. | 134.600 cents per day. |
| 14A | Power when you want it 24/7 for all your appliances. | This is a demand tariff that is designed to help you save during the day and overnight and is for customers that can minimise peak demand between 4pm and 9pm everyday of the year. This tariff has lower demand rates and higher usage rates than 14B. It may be suitable for customers who aren’t familiar with demand tariffs, so 14A can be an introductory tariff before moving to 14B. | Demand rate of 5.9818 dollars per kW between 4pm and 9pm daily with all usage charged at 27.5781 cents per kWh. | 134.600 cents per day. |
| 14B | Power when you want it 24/7 for all your appliances. | Similar demand tariff to 14A designed to help you save during the day and overnight and is for customers that have a clear understanding of how to minimise peak demand between 4pm and 9pm every day of the year. | Demand rate of 10.4984 dollars per kW between 4pm and 9pm daily with all usage charged at 26.6849 cents per kWh. | 134.600 cents per day. |
Tariff rates effective 1 July 2024. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.
Secondary tariffs
Economy tariffs are great for appliances like hot water systems and pool pumps that don't need a constant supply of power.
They're cheaper because the operating times of these tariffs are controlled by Ergon Network. The time of day and duration, an economy tariff is available may change from day to day, depending on what load is on the network.
For appliances that you want the convenience of having 24/7 power, we recommend you connect them to your main household tariff, eg. Tariff 11, which gives you power when you want it.
A licensed electrical contractor will be able to assist you with this.
| Tariff | Access to power | Making your choice | Usage rates | Supply charge |
|---|---|---|---|---|
| 31 | Power is available for at least 8 hours each day. The times when power is switched off may change from day to day and vary in duration. | Only suitable for large hot water systems. For smaller systems or other appliances, please consider Tariff 33 for interruptible power or Tariff 11 for power 24/7. | Flat rate of 18.9442 cents per kWh. | 3.709 cents per day. |
| 33 | Power is available for at least 18 hours each day. The times when power is switched off may change from day to day and vary in duration. | Ideal for hot water systems and pool pumps. For on-demand appliances like air conditioners, you may prefer to use Tariff 11 for power 24/7. | Flat rate of 21.1035 cents per kWh. | 3.709 cents per day. |
Tariff rates effective 1 July 2024. All rates and charges include GST. Find out more about our range of tariff combinations with Basic Plan Information located on the Australian Government's Energy Made Easy website.
Service fee
The service fee covers the costs of supplying and maintaining your electricity service, including costs for poles and wires, billing and administration. Since 1 July 2023, the daily service fee for primary and secondary tariffs for small customers incorporates metering charges for each tariff. Information about how tariff prices are set, including the service fee, can be found on the Queensland Competition Authority website.
Meter services charges
Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters and are set by the Australian Energy Regulator. For primary and secondary tariffs for small customers, these charges are now included in the service fee, as determined by the Queensland Competition Authority. For customers with solar PV, the Meter Services Charge for solar feed-in tariffs will remain as a separate item on your bill. For details visit the Energy Made Easy website.
Compare your tariffs in My Account
Are you ready to unlock the benefits of Smart Meters with our Tariff Comparison tool in My Account?
Joel, one of our local Energy Specialists from Rockhampton, shares how comparing your tariffs within My Account can help you manage your energy usage efficiently. Discover more below!
Transcript
Hi! I’m Joel from Rockhampton and I’m an Energy Specialist here at Ergon Energy Retail.
Do you have a Smart Meter? And are you ready to check you’re on the best tariff for your premises? Our handy Tariff Comparison Tool in My Account's Smart Meter Features has you covered!
Let me show you how easy it is to use your usage data to choose the right tariff - tailor made to suit your needs!
To get started, simply log into My Account and head to “Smart Meter Features.” Once you’re in the dashboard, select the tariff comparison tool from the side menu. Up top, you’ll see your customer info, account, and location details.
Managing multiple premises? Just use the dropdown to choose the one you want.
You'll also see an information block which will indicate if you're on the best tariff rate already or if there may be a more cost-effective tariff better suited to how you use your energy.
This information is based off your premises previous energy usage and you will need at least 12 months’ worth of data to be able to accurately use our Tariff Comparison tool.
It’s important to note that this assumes your future usage patterns will remain consistent with how you’ve been using your energy.
If you think your future energy usage will change, you can adjust your usage by selecting the drop down “adjust your usage details” option.
Once you've adjusted your usage, hit "Recalculate Tariffs" to see if there’s a new tariff option.
Below, you’ll see a list of tariffs, along with projected costs. Depending on your meter type, some tariffs may be shown as ineligible, with details at the bottom about how we determine your best fit.
It’s also easy to switch tariffs! Simply click on “SWITCH TARRIFS”, and one of our friendly local Energy Specialists will get back to you ASAP to explain any conditions, answer questions and confirm the tariff change on your account.
And that’s a wrap on our awesome tariff comparison tool and how it can help you save!
Curious to know more about your household tariffs? Want to compare tariffs to ensure you’re getting the best offer? Dive in and discover more today by logging in or registering for My Account at ergon.com.au/myaccount!
We’re Ergon Energy Retail, your local energy experts.
Changing your tariff
Changing your primary tariff
There's no cost to change your primary tariff. If you have a basic meter, the only primary tariff available is Tariff 11. If you have a smart meter, there may be other tariff options available. We'll never change your tariff unless you explicitly consent. To request a tariff change, visit My Account and click on 'smart meter features', then 'tariff comparison'. You can also call our friendly local team on 13 10 46
Changing your secondary tariff
If you’d like to add or remove a secondary tariff (economy tariff), you’ll need to engage a licensed electrician to complete work first. Once they’ve completed the job and submitted the paperwork, we’ll organise for a crew to attend the property to add or remove the secondary tariff. There's a one-off cost of $182.20 inc. GST for standard residential properties, which will be charged via your electricity bill. To change your secondary tariff or find out more, please call our local team on 13 10 46.