Payment options

Every Queensland business is different. Whether you own a café and make daily trips to the bank or run a cattle station out of town, we offer a range of payment options to suit the way you do business.

Online with credit card

Pay online using Visa or MasterCard via our BPOINT credit card payment portal.

BPOINT is a convenient and secure payment method and is available 24/7. It's quick and easy, no waiting on the phone, no standing in queues.

This service is supported by the Commonwealth Bank and is located on a separate website to the Ergon Energy website. We are not responsible for this service and advise that it is not suitable for all mobile devices.

Direct Debit

When you set up Direct Debit, your bills are paid automatically on the date you choose. You can either pay the full quarterly amount, or break it down into weekly, fortnightly or monthly payments.

You can quickly and instantly setup or change a Direct Debit on your bank account or credit card via My Account.

Alternatively, complete our Direct Debit online form and one of our representatives will process your request for you (Direct Debit to bank account only).

Direct Debit is made available under the terms and conditions of our Direct Debit Request Service Agreement (PDF 56.7 kb).


Pay your bill directly from your bank account, either by phone or online. If you're not already set up for Internet and phone banking, contact your bank.

To make the payment, you'll need the biller code number and BPAY reference number shown on your bill's payment slip. Using the right BPAY reference number ensures we credit your account on time so check you have your up-to-date BPAY reference number before paying.

Electronic Funds Transfer (EFT)

With EFT, you can transfer money directly from your bank account to our bank account.  To arrange EFT, please call us on 1300 135 210

By phone with credit card

Phone us on 1300 363 214 and have your credit card and bill ready. We accept Visa or MasterCard for payments between $20 and $10,000.

Cheque or money order

Mail your cheque or Australia Post money order along with the bottom section of your bill, to the address shown. Remember that your cheque may take three to seven days to clear.

Pay in person

If you're a Queensland customer, you can pay your bill in person at an Australia Post office or any other Ergon Energy agency. Visit the Australia Post website for office locations.