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Add an authorised representative to your account

As a residential account holder, you can authorise another person or business to receive information and manage your account on your behalf.

Authorised representatives

Authorised representatives are the most common type of third party arrangement. Authorised representatives can receive information about your account and complete all transactions except the following:

  • Set up or finalise an account
  • Set up a password on the account
  • Add a Direct Debit or Centrepay only in the account holder's name
  • Add additional authorised representatives
  • Remove any other authorised representatives
  • Request a refund on an account
  • Request a transfer of credit balance
  • Update personal details aside from their own

How to add an authorised representative to your account:

To add an authorised representative to your residential account, please complete our Appointment of authorised representative – residential form and return to Ergon Energy Retail:

Online: Please complete our contact form and attach a copy of your appointment of authorised representative - residential form

Fax: (07) 4922 7562

Post: Ergon Energy Retail
PO Box 308
Rockhampton QLD 4700

The above form is only for residential accounts. Find out how to add an authorised representative to your business account.

Third party authorities

Other types of third parties that can receive information and manage accounts on your behalf include:

  • Power of Attorney
  • Enduring Power of Attorney
  • Queensland Civil Administration Tribunal

Depending on the type of authority, there may be no limitations to act on the account holder's behalf.

How to add a third party to your account:

To add a Power of Attorney, Enduring Power of Attorney or Queensland Civil Administration Tribunal appointed representative to your account:

Online: Please complete our contact form and attach a copy of the relevant documentation (e.g. proof of Power of Attorney)

Fax: (07) 4922 7562

Post: Ergon Energy Retail
PO Box 308
Rockhampton QLD 4700