Life Support
For some customers, losing power without warning can be life-threatening. If someone in your home uses life support equipment, there’s support available to help keep you safe.
Our Life Support program
If you or someone in your home relies on life support equipment, you may be eligible for our Life Support program.
When you’re registered, you’ll receive notices about any planned power interruptions from us or your energy distributor.
Unplanned outages can still happen, so it’s important to have a plan for what you’ll do if the power goes out.
Eligible medical equipment
You may qualify for the Life Support program if you use:
- Oxygen concentrators
- Intermittent peritoneal dialysis machines
- Kidney dialysis machines
- Chronic positive airways pressure respirators
- Crigler najjar syndrome phototherapy equipment
- Ventilators for life support
- Any other equipment a registered medical practitioner certifies is required for life support.
If you’re unsure whether a condition or device qualifies, please speak with your doctor or health care provider.
Apply now
How to register for the Life Support program:
- Request an application form Call us on 13 10 46 and we'll send you a medical confirmation form to complete. This gives us the information we need to assess your eligibility
- Contact your doctor Ask your medical practitioner to complete their section of the form and confirm your need for life support equipment
- Send us your application Send your completed form to:
Email: enquiry@support.ergonretail.com.au
Post: Ergon Energy Retail
Reply Paid 308
Rockhampton QLD 4700
Government schemes
If your life support equipment uses electricity for cooling or heating, you may be eligible for the Queensland Government's Medical Cooling and Heating Electricity Concession Scheme.
If you use oxygen concentrators or kidney dialysis machines, you may also be eligible for the Electricity Life Support Concession Scheme.
To learn more about these schemes, visit the Department of Communities website.