We’re 100% transparent

With some retailers, what you see, is not always what you get. At Ergon Energy Retail, we’re 100% transparent, and what you see is what you get.

We have no sneaky fees or introductory offers that may leave you worse off in the long run. Just the same rate for all our customers, everywhere, so you won’t get caught out.

You also get local support from our 100% Queensland team. Our energy experts in Townsville, Mackay, Rockhampton and Maryborough help make things easy. And customers rate that service among the best in the energy industry.

We’re committed to being transparent with you for one very strong reason, we’re Queensland owned.

You deserve the full picture

Competition is healthy and we welcome it in our market. If you’re looking around, take a moment to check what sits behind the offer. Some deals look great at first, then change after an introductory period. Others add fees that keep popping up on your bill.

Fees can add up over time

A few small fees can turn into a bigger bill before you know it.
Look out for:

  • Credit card fees
  • Paper bill fees
  • Late payment fees.

These can add up over time.

Your top 10 checklist

Here’s our top 10 list of things to look out for if you’re thinking of switching to another retailer:

  1. Long-term savings If you get a one-off gift card, will you save in the long run?
  2. No introductory pricing Is the pricing just an introductory offer that expires after a period?
  3. The same rate for all Does everyone get the same rate, everywhere, regardless of when you sign up?
  4. No sneaky fees Are there any sneaky fees that could add up over time like credit card, paper bill and late payment fees?
  5. Queensland owned Are they Queensland owned, so you know your money is going back into Queensland?
  6. Queensland call centre Is their call centre regional Queensland based, so they get you?
  7. Supporting local employment Do they employ local Queenslanders and help the local economy?
  8. Supporting the community Do they support local Queensland community groups and charities?
  9. No lock-in contracts Can you leave and go to another retailer whenever you want, if you aren’t happy?
  10. Longevity Will they be here in the long run, or are they a risky start-up business?

Customers who can't choose their electricity retailer

Some customers in regional Queensland are excluded by legislation from being able to choose their electrical retailer. These customers stay with us on a Standard Retail Contract paying regulated tariff prices, supported by our local team. These include:

  • Small customers in Mount Isa, Cloncurry and 33 isolated communities (who are not connected to the main electricity grid) and Weipa (who are supplied from a private electricity network)
  • Customers who buy their electricity through an on-supplier rather than a retailer, such as tenants in shopping centres and caravan parks
  • Unmetered connection points such as telephone booths
  • Particular unmetered street lights in a public place.

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