Price changes from 1 July 2023

What's changing?

Each year our electricity prices are regulated and set by the Queensland Competition Authority (QCA.)  A number of factors impact the prices which are set and we're required by the Electricity Act to charge these notified prices.

The Queensland Government subsidises the price of electricity for regional Queenslanders to ensure we're on par with other parts of the state, given the vast geographic distances to deliver electricity across regional and remote Queensland.

This year, we’ve seen an increase in the prices handed down by the QCA. The main reason for this is the electricity we buy on your behalf has increased in the market.

From 1 July 2023, the typical residential customer on Tariff 11 will see an increase in their bill by 28.7% or around $429 per year.

The QCA’s estimation of a 28.7% price increase for a typical residential customer on Tariff 11 is based on an annual usage of 4,468 kWh. However, customers with a different usage level or on a different tariff or tariff combination (e.g. Tariff 11 and 33) will have a differing percentage increase.

If you’re also using an economy tariff for your hot water system or pool pump you may see an increase of 20.1% or around $59 with large hot water systems (Tariff 31), and 17.3% or around $52 with smaller hot water systems and pool pumps (Tariff 33).

If you receive the solar feed-in tariff, this will increase from 9.3 to 13.441 cents per kWh to reflect the price of buying electricity on the market.

Practical measures to help you

We know using electricity in your home is a part of everyday life. Here are some tips to help you with the upcoming changes.

Save on your bill with our energy tips

Just a few small changes in how you use electricity at home can make a difference to your power bill. View our home and appliance energy tips.

Break up your bill

Direct Debit gives you the flexibility to break up your energy payments weekly, fortnightly, monthly or quarterly. You can setup Direct Debit via My Account or by calling us on 13 10 46.

Check available rebates

The Queensland Government offers eligible pensioners, seniors, health care card holders and ImmiCard holders an electricity rebate to assist with the cost of electricity. This rebate is applied to each bill and calculated at a daily rate. To see if you are eligible or for more information view our rebates page.

Find out about other support options

If you're having difficulty paying your electricity account please contact us on 13 10 46 so we can discuss the options available to you.

Cost of Living Rebate

The State Government has announced Queenslanders will receive a Cost of Living Rebate which will be applied to all eligible customer accounts in quarterly instalments throughout 2023-24. Ergon Retail will automatically apply the credit so our customers don’t have to apply.

View our Help made for you guide for more helpful tips when managing your electricity bill.