Price changes from 1 July 2018

What's changing?

Each year our electricity prices are updated by the Queensland Competition Authority (QCA) to take into consideration a number of factors including the cost of delivering electricity to you and market changes which impact the price of electricity we buy on your behalf. We are required by the Electricity Act to charge the notified prices set out by the QCA.

The Queensland Government subsidises the price of electricity for regional Queenslanders to ensure we are on par with other parts of the state, given the vast geographic distances to deliver electricity across regional and remote Queensland.

Overall, notified prices have generally decreased or moderately increased from 2017/18 rates.

From 1 July 2018:

  • The bill for a typical household on Tariff 11 will decrease by 1.3% or around $20 a year
  • If you’re also using an economy tariff for your hot water system or pool pump, you may see a decrease of 0.5% or around $9 with Tariff 33, or an increase of 0.6% or around $11 on Tariff 31
  • If you receive the solar feed-in tariff, this will decrease slightly from 10.1 cents to 9.4 cents to reflect a reduction in wholesale energy costs
  • Meter services charges will cover all costs for installing and maintaining meters, so you won't need to pay up-front for a new or replacement meter.

What you can do

We know using electricity in your home is a part of everyday life. Here are some tips to help you with the upcoming changes:

Check you’re on the best rate

Check if you could save with our handy rate calculator.

Save on your bill with our energy tips

Just a few small changes in how you use electricity at home can make a difference to your power bill. View our home and appliance energy tips.

Break up your bill

Direct Debit gives you the flexibility to pay your bills weekly, fortnightly, monthly or quarterly. You can setup Direct Debit using our online form.

Check available rebates

The Queensland Government offers eligible pensioners, seniors, health care card holders and ImmiCard holders an electricity rebate to assist with the cost of electricity. This rebate is applied to each bill and calculated at a daily rate. To see if you are eligible or for more information view our rebate page.

If you or someone in your home depends on life support equipment or suffers from a medical condition you may be eligible for a concession under the Electricity Life Support Concession Scheme or the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme. To find out more, visit the Department of Communities website.

Find out about other support options

If you are having difficulty paying your electricity account please contact us on 13 10 46 (Mon to Fri 7am-6.30pm) so we can discuss options available.

Customers experiencing financial hardship may be eligible for our Customer Assist program. This program provides assistance and support for customers who may be experiencing a change in financial circumstances by working with them to reduce their energy usage and develop a personalised support plan. Learn more about our support programs.

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EasyPay Rewards has been extended!

Apply by 30 Sept 2018 to receive $75 each year for residential customers and $120 each year for businesses.