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Price changes from 1 July 2020

What's changing?

Each year our electricity prices are updated by the Queensland Competition Authority (QCA) to take into consideration a number of factors including the cost of delivering electricity to you and market changes which impact the price of electricity we buy on your behalf. We are required by the Electricity Act to charge the notified prices set out by the QCA.

The Queensland Government subsidises the price of electricity for regional Queenslanders to ensure we are on par with other parts of the state, given the vast geographic distances to deliver electricity across regional and remote Queensland.

Overall, notified prices have generally decreased from 2019/20 rates.

From 1 July 2020:

  • The bill for a typical household on Tariff 11 will decrease by 5.9% or around $84 a year
  • If you’re also using an economy tariff, you may see a decrease of 15.2% or around $33 on Tariff 33, or a decrease of 16.6% or around $44 on Tariff 31
  • If you receive the solar feed-in tariff, this will increase slightly from 7.842 cents to 7.861 cents to reflect a reduction in wholesale energy costs.

What you can do

We know using electricity in your home is a part of everyday life. Here are some tips to help you with the upcoming changes:

Save on your bill with our energy tips

Just a few small changes in how you use electricity at home can make a difference to your power bill. View our home and appliance energy tips.

Break up your bill

Direct Debit gives you the flexibility to pay your bills weekly, fortnightly, monthly or quarterly. You can setup Direct Debit via My Account.

Check available rebates

The Queensland Government offers eligible customers a rebate to assist with the cost of electricity. This rebate is applied to each bill and calculated at a daily rate. Find out if you may be eligible and apply on line for the Queensland Government Electricity Rebate.

Plus, if someone in your home depends on life support equipment or suffers from a medical condition you may be eligible for other concessions. To find out more, visit the Department of Communities website.

Find out about other support options

Our range of support programs and payment options include payment extensions and arrangements to pay your account in more regular, manageable instalments.

Customers experiencing financial hardship may be eligible for our Customer Assist program. This program provides assistance and support for customers who may be experiencing a change in financial circumstances by working with them to reduce their energy usage and develop a personalised support plan.