Account options
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My Account for homes
Manage your residential account online anywhere, anytime with My Account.
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Update account and access details
Update your account and access details quickly and easily online
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Add an authorised representative to your account
As a residential account holder, you can authorise another person or business to receive information and manage your account on your behalf.
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Digital meters
Digital meters give us the potential to offer you more tailored options to manage your account.
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Clean Energy Program
We purchase electricity from renewable energy sources - Windy Hill, hydro stations and biomass plants across regional Queensland.
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Changes to your electricity service
We can help you remove the electricity service and meters when preparing to demolish a building.
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Return to Ergon Retail
Residential and small business customers with another retailer can return to Ergon Energy Retail.
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Confirming your identity
When you open or update an electricity account with us, you may need to provide us with valid identification.
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Managing accounts for a deceased estate
If you’ve lost a loved one, we understand it’s a difficult time and are here to help.
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