Account options

• My Account for homes

  Manage your residential account online anywhere, anytime with My Account.

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• Moving

  Moving house and need to connect or disconnect the power? Open, transfer or close your account quickly and easily online.

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• Update account and access details

  Update your account and access details quickly and easily online

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• Solar

  Everything you need to know about getting or maintaining solar power for your home or business.

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• Add an authorised representative to your account

  As a residential account holder, you can authorise another person or business to receive information and manage your account on your behalf.

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• Digital meters

  Digital meters give us the potential to offer you more tailored options to manage your account.

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• Clean Energy Program

  We purchase electricity from renewable energy sources - Windy Hill, hydro stations and biomass plants across regional Queensland.

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• Changes to your electricity service

  We can help you remove the electricity service and meters when preparing to demolish a building.

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• Return to Ergon Retail

  Residential and small business customers with another retailer can return to Ergon Energy Retail.

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• RFDS donation

  Register online to join our voluntary donation scheme to support the RFDS.

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• Confirming your identity

  When you open or update an electricity account with us, you may need to provide us with valid identification.

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• Managing accounts for a deceased estate

  If you’ve lost a loved one, we understand it’s a difficult time and are here to help.

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