Billing & payments
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Payment extension
Need more time to pay your bill? We have a range of options to help you get back on track and ensure the power stays on.
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High bill checklist
Is your bill higher than expected? Our handy high bill checklist can help you understand why.
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Switch to e-Bill
e-Bill is the fast, convenient and secure way to get your electricity bills via email.
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Access to your meter
We require access to your meter to bill you correctly for the electricity you’ve used. Find out how you can help with access.
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Receive solar refunds via Direct Debit
Request a solar refund via EFT if your account is in credit.
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Card-operated meter customers
Information for our customers who are not connected to the main electricity grid and purchase power cards.
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Security deposit
When you open an electricity account with us, you may need to provide us with a security deposit.
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