Queensland, you can count on us to support our communities through COVID-19. We’re doing all we can to look after our customers and have a range of support services available. Read about our response
You can choose from a range of convenient ways to receive and pay your Ergon Energy Retail bill.
We offer a range of convenient methods for you to pay your bill.
Need more time to pay your bill? We have a range of options to help you get back on track and ensure the power stays on.
Get help with understanding the information presented on your bill.
Is your bill higher than expected? Our handy high bill checklist can help you understand why.
e-Bill is the fast, convenient and secure way to get your electricity bills via email.
We require access to your meter to bill you correctly for the electricity you’ve used. Find out how you can help with access.
Request a refund if your account is in credit.
Request a solar refund via EFT if your account is in credit.
Information for our customers who are not connected to the main electricity grid and purchase power cards.
When you open an electricity account with us, you may need to provide us with a security deposit.
Set-up direct debit to pay your bills. Complete our online request form.
Get in touch