You can choose from a range of convenient ways to receive and pay your Ergon Energy Retail bill.
We offer a range of convenient methods for you to pay your bill.
Need more time to pay your bill? We have a range of options to help you get back on track and ensure the power stays on.
Get help with understanding the information presented on your bill.
Is your bill higher than expected? Our handy high bill checklist can help you understand why.
e-Bill is the fast, convenient and secure way to get your electricity bills via email.
We require access to your meter to bill you correctly for the electricity you’ve used. Find out how you can help with access.
Got an account in credit? Request a refund quickly and easily online.
Information for our customers who are not connected to the main electricity grid and purchase power cards.
Set-up direct debit to pay your bills. Complete our online request form.
We've updated our designs for letters and notices to align with customer feedback as well as the upcoming Australian Energy Regulator's Better Bills Guidelines.
Get in touch