Billing & payments

1. Home
2. Residential
3. Billing & payments

• Switch to e-Bill

  e-Bill is the fast, convenient and secure way to get your bills and other communications.

  Details

• Understanding your bill

  Get help with understanding the information presented on your bill.

  Details

• Payment options

  We offer a range of convenient methods for you to pay your bill.

  Details

• Security deposit

  When you open an electricity account with us, you may need to provide us with a security deposit.

  Details

• Card-operated meter customers

  Information for our customers who are not connected to the main electricity grid and purchase power cards.

  Details

• Access to your meter

  We require access to your meter to bill you correctly for the electricity you’ve used. Find out how you can help with access.

  Details

• Request a refund

  Request a refund if your account is in credit.

  Details