Employee conditions & benefits

The following is a summary of key employment conditions for our employees.

Employment terms and conditions

For employees working in our Retail Group, our terms and conditions of employment are contained in the Energy Queensland Retail Union Collective Agreement 2020 (PDF 7.1 mb).

Remuneration, benefits and rewards

We constantly strive to be competitive and flexible in our remuneration, benefits and rewards policies, and procedures.

The policies are designed to be fair to all employees, while still rewarding those who deliver above and beyond expectations. An employee's level of total remuneration, benefits and rewards is generally linked to their performance.

The framework for assessing performance and remuneration, benefits or rewards is transparent, auditable and open, providing clear disclosure to our board, employees and other key stakeholders.

As part of the conditions of the latest Energy Queensland Retail Union Collective Agreement our employees receive an annual wage increase for the life of the Agreement.

As part of their employment conditions, employees may also receive:

  • Living Away From Home Allowance (LAFHA)
  • Locality allowance
  • Uniforms and personal protective equipment (PPE)
  • Tools allowance for tradespeople
  • Toolkits (for Apprentices)
  • Course fees and text books (for Apprentices and Technical Trainees).

Full details of the allowances payable to employees can be found in the latest Energy Queensland Retail Union Collective Agreement.

Work/life balance

To help our people maintain a work/life balance, we offer a number of provisions that enable employees to organise their working arrangements in a flexible way, subject to business needs. These include:

  • The opportunity to work a nine-day fortnight
  • Leave at half pay
  • The ability to purchase additional annual leave
  • Provision of special leave without pay
  • Provision of leave without pay
  • Transition to retirement arrangements
  • Provision of part-time arrangements in relation to parental leave
  • Individual flexibility arrangements.

Full details of the leave entitlements for employees can be found in the latest Energy Queensland Retail Union Collective Agreement.

Diversity and inclusion

As part of our commitment to being a preferred employer, we have a number of diversity programs. We recognise and value the unique contribution people make through their different skills, experiences and perspectives. Read more on our Energy Queensland Diversity and Inclusion webpage.

Code of conduct

Our Code of Conduct (PDF 883.7 kb) is based on the fundamental principles that all business affairs are conducted legally and ethically, and with strict observance of the highest standards of integrity and propriety. The Code sets out the standard of conduct expected of all employees, along with examples of acceptable and unacceptable behaviour.

We actively encourage our people to report unlawful or unethical behaviour through our confidential service - FairCall - independently provided by KPMG. FairCall provides a channel for employees to report, with complete confidentiality, any suspected fraud, acts of unethical conduct or policy breaches.