Understanding your bill

We’re working to make your bills simpler and easier to read.

You asked. We listened.

When it came to making your bills easier to read and understand, we asked our customers throughout Queensland what they wanted.

We’ve listened and are currently working on some exciting changes that we hope will make a real difference for you.

Our aim is to give you more user-friendly information, set out in clearly labelled sections. This way, you can easily see your account details, usage information, how much to pay and when it’s due.

We’ll also give you simple graphs to help you compare your usage over time.

Stay tuned over the next few months for more news on the changes coming your way.

Preview of new business bill coming soon - shows a snippet of bill with the heading "How my usage compares over 12 months" and a graph.

A guide to your bill

For an explanation of all the sections on your bill, refer to our guide to your business bill (PDF 319.1 kb) (click to enlarge). We’re working hard on updating our bills so they’re simpler and easier to read, stay tuned for the new look soon.

Understanding your bill