Support programs
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More choice and value
We’re here to give you more control over your energy use and to assist with the cost of electricity.
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Asset ownership dividend
Households will receive a dividend of $50 a year for 3 years, through their electricity bill.
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Electricity rebate
The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.
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Customer Assist
We understand financial difficulties can arise. Our Customer Assist program may be able to help.
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Life Support
Support for you or someone at your property who requires the use of life support equipment.
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Drought relief
If you're a farmer living in a drought affected area, we may be able to help with drought relief.
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Home Energy Emergency Assistance Scheme
Support for low-income customers in financial difficulty who are unable to pay their current energy bill.
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Low income rebate
The Low Income Household Rebate is for eligible customers in New South Wales to assist with the cost of electricity.
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Sunny Savers trial
We’ve partnered with the Queensland Government to install solar PV systems on public housing properties.
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Energy savvy families
Our Energy Savvy Families program is designed to help you learn more about your energy use and manage your energy bills.
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Financial inclusion action plan
We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.
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Need more time to pay your bill
If you’re having trouble paying your bill, we have a range of options to help you get back on track.
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