Support programs

• More choice and value

  We’re here to give you more control over your energy use and to assist with the cost of electricity.

  Details

• Cost of living rebate

  Households will receive a $175 Cost of Living Rebate through their electricity bill from 31 August 2022.

  Details

• Electricity rebate

  The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.

  Details

• Customer Assist

  We understand financial difficulties can arise. Our Customer Assist program may be able to help.

  Details

• Life Support

  Support for you or someone at your property who requires the use of life support equipment.

  Details

• Drought relief

  If you're a farmer living in a drought affected area, we may be able to help with drought relief.

  Details

• Home Energy Emergency Assistance Scheme

  Support for low-income customers in financial difficulty who are unable to pay their current energy bill.

  Details

• Low income rebate

  The Low Income Household Rebate is for eligible customers in New South Wales to assist with the cost of electricity.

  Details

• Sunny Savers trial

  We’ve partnered with the Queensland Government to install solar PV systems on public housing properties.

  Details

• Financial inclusion action plan

  We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.

  Details

• Need more time to pay your bill

  If you’re having trouble paying your bill, we have a range of options to help you get back on track.

  Details