Support programs

We understand that sometimes it's hard to pay for everyday essentials like electricity. But we also know you can't live without it, so we'd like to help if we can.

More choice and value

We’re here to give you more control over your energy use and to assist with the cost of electricity.

Asset ownership dividend

Households will receive a dividend of $50 a year for two years, through their electricity bill.

Electricity rebate

The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.

Customer Assist

We understand financial difficulties can arise. Our Customer Assist program may be able to help.

Life Support

Support for customers with eligible medical conditions who need power 24/7.

Drought relief

If you're a farmer living in a drought affected area, we may be able to help with drought relief.

Home Energy Emergency Assistance Scheme

Support for low-income customers in financial difficulty who are unable to pay their current energy bill.

Low income rebate

The Low Income Household Rebate is for eligible customers in New South Wales to assist with the cost of electricity.

Sunny Savers trial

We’re installing solar panels on suitable public housing properties with no upfront cost to tenants.

Energy savvy families

Our Energy Savvy Families program is designed to help you learn more about your energy use and manage your energy bills.

Retail

Residential general enquiries

13 10 46

Mon to Fri, 7am - 6:30pm

Business general enquiries

1300 135 210

Mon to Fri, 8am - 5:30pm

Interpreter Service

13 14 50

Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
Interpreter Service

Network

Network general enquiries

13 74 66

Mon to Fri, 7am - 5:30pm

Faults only

13 22 96

24 hours, 7 days a week

Life threatening emergencies

000 or 13 16 70

(Triple zero) 24 hours, 7 days a week