Support programs

• More choice and value

  We’re here to give you more control over your energy use and to assist with the cost of electricity.

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• Asset ownership dividend

  Households will receive a dividend of $50 a year for 3 years, through their electricity bill.

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• Electricity rebate

  The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.

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• Customer Assist

  We understand financial difficulties can arise. Our Customer Assist program may be able to help.

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• Life Support

  Support for you or someone at your property who requires the use of life support equipment.

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• Drought relief

  If you're a farmer living in a drought affected area, we may be able to help with drought relief.

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• Home Energy Emergency Assistance Scheme

  Support for low-income customers in financial difficulty who are unable to pay their current energy bill.

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• Low income rebate

  The Low Income Household Rebate is for eligible customers in New South Wales to assist with the cost of electricity.

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• Sunny Savers trial

  We’ve partnered with the Queensland Government to install solar PV systems on public housing properties.

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• Energy savvy families

  Our Energy Savvy Families program is designed to help you learn more about your energy use and manage your energy bills.

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• Financial inclusion action plan

  We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.

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• Need more time to pay your bill

  If you’re having trouble paying your bill, we have a range of options to help you get back on track.

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