Support programs

We understand that sometimes it's hard to pay for everyday essentials like electricity. But we also know you can't live without it, so we'd like to help if we can.

More choice and value

We’re here to give you more control over your energy use and to assist with the cost of electricity.

Asset ownership dividend

Households will receive a dividend of $50 a year for 3 years, through their electricity bill.

Electricity rebate

The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.

Customer Assist

We understand financial difficulties can arise. Our Customer Assist program may be able to help.

Life Support

Support for you or someone at your property who requires the use of life support equipment.

Drought relief

If you're a farmer living in a drought affected area, we may be able to help with drought relief.

Home Energy Emergency Assistance Scheme

Support for low-income customers in financial difficulty who are unable to pay their current energy bill.

Low income rebate

The Low Income Household Rebate is for eligible customers in New South Wales to assist with the cost of electricity.

Sunny Savers trial

We’ve partnered with the Queensland Government to install solar PV systems on public housing properties.

Energy savvy families

Our Energy Savvy Families program is designed to help you learn more about your energy use and manage your energy bills.

Financial inclusion action plan

We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.

Need more time to pay your bill

If you’re having trouble paying your bill, we have a range of options to help you get back on track.

COVID-19 Response

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