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Our commitments

We're committed to serving our communities and providing extra support when it's needed.

  • Financial inclusion action plan

    We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.

  • Welcome to Ergon Retail

    Thanks for choosing Ergon Energy Retail. The residential and business customer booklets on this page include a guide to our service promises to you and your rights and obligations.

  • Retail contracts & rules

    The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.