We're committed to serving our communities and providing extra support when it's needed.
We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.
Thanks for choosing Ergon Energy Retail. The residential and business customer booklets on this page include a guide to our service promises to you and your rights and obligations.
The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.
Get in touch
Mon to Fri, 7am - 6:30pm
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Mon to Fri, 7am - 5:30pm
24 hours, 7 days a week
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Receive $75 each year for residential customers and $120 each year for businesses.