Our commitments

• Welcome to Ergon Energy Retail

  Our residential and business customer welcome letters on this page include a guide to our services, promises to you, and your rights and obligations.

  Details

• Financial inclusion action plan

  We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.

  Details

• Retail contracts & rules

  The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.

  Details