Our commitments

We're committed to serving our communities and providing extra support when it's needed.

Financial inclusion action plan

We're developing a Financial Inclusion Action Plan to provide more support for customers who face genuine hardship.
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Welcome to Ergon Retail

Thanks for choosing Ergon Energy Retail. The residential and business customer booklets on this page include a guide to our service promises to you and your rights and obligations.
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Retail contracts & rules

The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7:15am - 5:45pm
Business general enquiries: 1300 135 210
Mon to Fri, 7:15am - 5:45pm
Interpreter Service: 1300 607 555
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies (including shocks & tingles): 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week
Interpreter Service: 13 74 66
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten