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Add an authorised representative to your account

As a business account holder, you can authorise another person or business to receive information and manage your account on your behalf.

Authorised representatives

Authorised representatives can receive information about your account and complete all transactions except the following:

  • Set up a password on the account
  • Add a Direct Debit only in the account holder's name
  • Add additional authorised representatives
  • Remove any other authorised representatives
  • Request a refund on an account
  • Request a transfer of credit balance
  • Update personal details aside from their own

How to add an authorised representative to your account:

To add an authorised representative to your business account, please complete our Appointment of authorised representative - business form and return to Ergon Energy Retail:

Online: Please complete our contact form and attach a copy of your appointment of authorised representative - business form

Post: Ergon Energy Retail
PO Box 308
Rockhampton QLD 4700

The above form is only for business accounts. Find out how to add an authorised representative to your residential account.