General enquiry

Please complete one of the enquiry forms below. Alternatively you may find the answer to your query in our frequently asked questions.

View our Privacy Statement.

My Account

Simpler, easier, better, and made for you to manage your energy online. That’s My Account.

You can use My Account for:

Copies of bills
Direct Debits
Account balance
Email billing

Is your account high?

For high bill enquiries check out our high bill checklist, and the page about tariffs, prices and fees.

Moving your home or business

Whether you want to open a new account, you're moving premises and need to transfer your account or you need to close an account, we're ready to help you.

Updating your details

You can quickly and easily update your account and access details online.

Apply for the rebate/concession

If you consider that you may be eligible to receive the Queensland Government Electricity Rebate, you can find out if you're eligible and apply.

Request a refund

If your account is in credit you can request a refund. Solar credits on your account will be automatically refunded by cheque every 12 months, but you can request a credit refund at any time.

Complaints and feedback

Feedback from our customers helps us to improve our service and business. Contact us if you have a complaint, compliment or other feedback.

Privacy query

Please view our Privacy Statement or submit your enquiry below.

General enquiry

Please complete this form if you have a general enquiry. You might find the answer to your query in our frequently asked questions.