Payment options

Online via credit card

Pay your bill online with Visa or Mastercard via our BPOINT portal. You'll need the BPOINT reference number shown on the payment slip on your bill.

This service is supported by the Commonwealth Bank and is located on a separate website to the Ergon Energy website. We are not responsible for this service and advise that it is not suitable for all mobile devices.

Online with My Account

View and pay your bills the quick and easy way by logging into My Account. You can pay with Visa or Mastercard. We don't charge any credit card processing fees.

Don't have an online account yet? Register now.

Direct Debit

Take the hassle out of paying your bills.

Direct Debit gives you the flexibility to pay weekly, fortnightly, monthly or quarterly with payments transferred automatically from your nominated account.

To setup or change a direct debit on your bank account, simply complete our Direct Debit form. For direct debit to credit card please call us on 13 10 46 (7am – 6.30pm, Mon – Fri).

Direct Debit is made available under the terms and conditions of our Direct Debit Request Service Agreement (PDF 56.7 kb).

BPAY®

Pay your bill directly from your bank account, either by phone or online. If you're not already set up for Internet and phone banking, contact your bank.

To make your payment, you'll need the biller code number and BPAY reference number shown on your bill's payment slip. Using the right BPAY reference number ensures we credit your account on time so check you have your up-to-date BPAY reference number before paying.

You can also register for BPAY View TM, which allows you to view your bills online. For more information on how to register visit the BPAY ViewTM website.

Centrepay

Did you know your energy bill can be paid directly out of Centrelink payments? Call 13 10 46 (7am – 6.30pm, Mon – Fri) to arrange this free service.

Credit card by phone

Pay your bill at any time of the day or night through our self-service phone line.  We accept Visa or MasterCard for payments between $20 and $10,000.  Call us on 1300 363 214 with your bill details and credit card ready.

Cheque/money order via mail

Mail your cheque or Australia Post money order along with the bottom section of your bill, to the address shown. Remember that your cheque may take three to seven days to clear.

Electronic funds transfer (EFT)

Pay your bill by transferring money directly from your bank account to ours. To arrange EFT, please call us on 13 10 46 (7am – 6.30pm, Mon – Fri).

Pay in person

If you're a Queensland customer, you can pay your bill in person at an Australia Post office. Visit the Australia Post website for office locations.

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