Payment options

Online via Credit or Debit Card

Pay your bill online with Visa or Mastercard via our BPOINT portal. You'll need the BPOINT reference number shown on the payment slip of your bill. You will also need to select a biller code from the drop down menu, please use the BPAY biller code number.

This service is supported by the Commonwealth Bank and is located on a separate website to the Ergon Energy website. We are not responsible for this service and advise that it is not suitable for all mobile devices.

Online with My Account

View and pay your bills the quick and easy way by logging into My Account. You can pay with Visa or Mastercard. We don't charge any credit card processing fees.

Direct Debit

Take the hassle out of paying your bills.

Direct Debit gives you the flexibility to pay weekly, fortnightly, monthly or quarterly with payments transferred automatically from your nominated account.

You can quickly and instantly setup or change a Direct Debit on your bank account or credit card via My Account. Alternatively, please call our friendly local team on 13 10 46.

If you have a SmoothPay, you will need to give us a call to make any changes to your Direct Debit. Some changes may impact the amount you need to pay on the SmoothPay agreement.

Direct Debit is made available under the terms and conditions of our Direct Debit Request Service Agreement (PDF 58.6 kb).


Pay your bill directly from your bank account, either by phone or online. If you're not already set up for Internet and phone banking, contact your bank.

To make your payment, you'll need the biller code number and BPAY reference number shown on your bill's payment slip. Using the right BPAY reference number ensures we credit your account on time so check you have your up-to-date BPAY reference number before paying.


Did you know your energy bill can be paid directly out of Centrelink payments? Visit My Account today to setup this free service.

Pay via phone

Pay your bill at any time of the day or night through our self-service phone line.  We accept Visa or MasterCard for payments between $1 and $10,000. Please call with your bill details and card ready.

  • If you have an 8-digit account number, call 1300 363 214
  • If you have an alpha-numeric account number (starting with the letter A), call 1300 577 300.

Cheque/money order via mail

Mail your cheque or Australia Post money order along with the bottom section of your bill, to the address shown. Remember that your cheque may take three to seven days to clear.

Electronic funds transfer (EFT)

Pay your bill by transferring money directly from your bank account to ours. To arrange EFT, please call us on 13 10 46.

Pay in person

If you're a Queensland customer, you can pay your bill in person at an Australia Post office. Visit the Australia Post website for office locations.