Card-operated meter customers
Customers living in some remote communities in regional Queensland use power cards to add credit to their electricity meter.
A guide to power cards
Power cards are made of plastic, with a smart chip inside for use with card-operated meters.
They’re reusable, so don’t throw them away! Use them again next time you need to add credit to your meter.
Choose to use the card that suits you:
- Flexi for ANY house Your green card is ‘flexi’ so it can be used to add credit to a card operated meter at ANY house.
- Linked for YOUR house Your orange card must be ‘linked’ with your meter, so it can be used at YOUR house only. Use it to receive the Queensland Government Electricity Rebate and any other credits you may be eligible for.
Using your power cards to add credit to your meter
You need to add credit to your power cards before you use them.
Step 1: Add credit to your card
- Visit your local power card retailer to purchase credit and add this to your card.
- Choose the amount of credit you add, from a minimum of $20 to a maximum of $200.
- Your power card retailer can also tell you if you already have credit on your card.
Step 2: Transfer credit to your meter
- Hold your card against the reader on the top left of the meter for about 4 seconds.
- The red and green lights on the panel will flash while your meter reads the card.
- Wait until you hear two short beeps and the green ‘card accepted’ light comes on.
- All of the credit held on the card will transfer to the meter. You cannot add part of the credit from the card.
- The word ‘credit’ will show in the display screen.
- The amount of credit added will show next in the display screen.
- Your transfer is now complete.
Step 3: Add more credit before you run out
- An alarm will sound when your credit falls below $10.
- To stop the alarm for 12 hours, press the blue ‘B’ button on your meter.
- Visit a power card retailer to recharge your power card (Step 1) and add credit to your meter (Step 2).
Where to recharge your power cards
Power cards can be recharged at a number of power card sales agents.
Please keep your cards safe.
Your tariff options
Customers using card operated meters in remote communities are charged the same notified prices as our other customers throughout Queensland.
Tariffs available through card operated meters include:
- Tariff 11 - the most common tariff for residential customers
- Tariff 31 and Tariff 33 - these economy tariffs are great for running appliances like hot water systems that don't need to run 24/7
- Tariff 20 - designed to meet the unique needs of our small business customers, using less than 100 megawatt hours of electricity per year.
Rebates, concessions and relief payments
The Queensland State government offers financial assistance through a number of rebate and concession schemes including:
- Queensland Government Electricity Rebate – for eligible pensioners, seniors, health care card holders and asylum seekers (one per residence)
- Electricity Life Support Concession Scheme – for people using life support equipment at home
- Medical Cooling and Heating Electricity Concession – for people on low incomes with specific medical conditions that require frequent use of an air conditioner to regulate their body temperature.
For more information and to apply for the rebate, visit Queensland Government energy concessions or call us on 1800 850 451 (8am-5pm, Mon to Fri).
Please have your meter number and concession card details handy.
The contract between us
The relationship you have with us comes with certain responsibilities and obligations on both sides which are outlined in the Standard Retail Contract for Card-Operated Meter Customers.
This contract applies without the need for you to complete or sign any documents. It begins when you start using electricity at your premises.