My Account

Residential
Business
Help & support

My Account

Manage your electricity account online with My Account.

With My Account you can quickly and easily check your account balance, view your latest bill, pay your bill by credit card and move house. Login or register today.

Benefits of My Account:

Quick and easy It only takes a few minutes to sign up.
24/7 access Access your account anytime.
Accessible on all devices Works on mobiles, tablets and desktop.

Need help?

Our FAQs can help with answers to common questions about My Account.

Retail

Residential general enquiries

13 10 46

Mon to Fri, 7am - 6:30pm

Business general enquiries

1300 135 210

Mon to Fri, 8am - 5:30pm

Interpreter Service

13 14 50

Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
Interpreter Service

Network

Network general enquiries

13 74 66

Mon to Fri, 7am - 6:30pm

Faults only

13 22 96

24 hours, 7 days a week

Life threatening emergencies

000 or 13 16 70

(Triple zero) 24 hours, 7 days a week