My Account for homes

Simpler, easier, better, and made for you to manage your energy online. That's My Account.

What you can do in My Account

  • Open or close an account
  • Request a payment plan for your current bill
  • Check your account balance
  • View your billing and usage
  • Switch to e-Bill
  • Request a refund
  • Manage Direct Debit
  • Manage Centrepay
  • Update your account details
  • Update your dog details
  • Manage an electricity rebate
  • Donate to the Royal Flying Doctor Service

Power in your hands with a smart meter and My Account

Unlock savings with a smart meter! By having a smart meter you can access smart features in My Account, putting more choice and control in your hands. With My Account and a smart meter you can:

  • Check you’re on the best tariff rate
  • Set up budget alerts
  • Discover insights and savings opportunities
  • Track exports if you have rooftop solar
  • View your use and costs over hourly, daily, weekly, monthly and yearly periods

Already have a smart meter?

You can access these benefits now – simply login or register for My Account, then click the 'Visit Energy Analysis' button on your dashboard.

Ready to get a smart meter?

Request a smart meter using our quick and easy online form.

Registration tips

Registration tips

Follow our two-step guide below to breeze through the registration process.

Step 1: Register your details

  • Visit My Account and click "register here"
  • Enter your email
  • Verify your email with multi-factor authentication – confirm the code we emailed you from
  • Set your password (minimum of 8 characters, include one: lowercase letter, uppercase letter, number, and special character)
  • Confirm your full name.

Step 2: Verify your identity

  • Enter your Ergon Energy Retail account number (you can find this in the Account Details section on the front of your bill). The account number should start with an A- and then have a mixture of uppercase letters and numbers e.g. A-123A1234. Ensure you have no spaces before, within or after the account number
  • Enter your last name (as shown on your bill)
  • Enter your date of birth (dd/mm/yyyy)
  • Once verified, you’ll be able to access your My Account dashboard!

View our FAQs for more registration tips.

Login tips

Login tips

Here's some tips to troubleshoot common login issues:

  • Unmask your email - Check that your email address isn't masked. Sometimes, using the autofill function on your browser may obscure your email details. For example, if you see something like e******, make sure to enter it in full.
  • Account not found error - If you’re encountering a ‘We can’t seem to find your account. Register instead?' error message, double check that the email address entered is complete. If the issue persists, click the 'Register here' link located under the Login button.
  • Check your password - Click the eyeball icon on the password field to see what you’ve entered and check it's correct. If you’re still having trouble, you can reset your password using the “Forgot your password?” link. Once your password is reset you’ll be transferred directly to your My Account dashboard.

View our FAQs for more login tips.

Need help?

Our FAQs can help with answers to common questions about My Account.

Learn about My Account for business.

View the My Account Terms of Use.