My Account for homes

Simpler, easier, better, and made for you to manage your energy online. That's My Account.

If you’re already registered for My Account, when you log in to the refreshed site for the first time you’ll need to update your password.

Are you unable to login or register for My Account?

We're always here to support you. If you need support please call us on 13 10 46.

What you can do in My Account

  • View your billing and usage
  • Update your account details
  • Update your dog details
  • Switch to e-Bill

Registration tips

To register, simply visit My Account, click ‘Register here’ and follow the prompts. You'll need your account number handy, which can be found in the top left hand corner of your bill.

You’ll also undergo multi-factor authentication, and a verification email will be sent from us on to confirm your My Account registration, adding an extra layer of security to your account.

Need help?

Our FAQs can help with answers to common questions about My Account.

View the My Account Terms of Use.