My Account for homes

Transcript

Take control of your energy budget today and skip the bill surprises with My Account
Hi, I’m Meagan from Townsville, one of the Energy Specialists here at Ergon Energy Retail.

With Budget and Usage Alerts in My Account, staying on top of your electricity spend has never been easier.

Here are the types of alerts you can set up:

• Budget Alerts: Set your spending limit and get notified when you're nearing it.
• Usage Alerts: Get a heads-up if your electricity use suddenly spikes - like when the air-con kicks in.
• Solar Export Alerts: Make sure your solar system is doing its thing and exporting as expected.

It’s all about making smart energy moves, without the hassle.
You choose how we notify you: text or email, it’s up to you.
Take charge of your energy today with Budget and Usage Alerts in My Account.
Log in or register now at ergon.com.au/myaccount.

We’re Ergon Energy Retail - your local energy experts.

Transcript

Protect your solar savings with Solar Export Alerts and catch issues before they cost you.

You invested in solar, now let’s make sure it’s working. And I’m here to show you how.
Hi, I’m Steffanie from Townsville, one of the Energy Specialists here at Ergon Energy Retail.

So, you’ve got solar? That’s amazing! You’re helping lead the energy transition, and we’re excited to have you on board.

There’s a super-helpful feature in My Account called Solar Export Alerts.
It keeps an eye on your system so you don’t have to.

If your solar hasn’t exported for five days straight, you’ll get a quick heads-up.
It’s all about catching small issues early - before they turn into big ones.

All you need is a smart meter.
If you’ve still got a basic one, you can request an upgrade at ergon.com.au/smartmeters.

Once your Solar Export Alert’s on, we’ll send you a text or email - whichever you prefer - if exports stop consecutively for 5 days.
So you can get back to soaking up those sunny savings.

You can check your dashboard anytime to see your energy use and solar exports, whether it’s day by day numbers or months of sunshine.

Want to dive deeper? You can request your full meter data and we’ll email you a spreadsheet with all the details.

It’s never been easier to stay in control of your energy and solar exports.

Jump into My Account today and set up your Solar Export Alerts.
For more solar info, visit ergon.com.au/solar.

We’re Ergon Energy Retail - your local energy experts.

Transcript

Track your energy spend and stay ahead of your next bill with My Account.
Hi, I’m Nicole from Rockhampton one of the Energy Specialists here at Ergon Energy Retail.

In My Account, the Current Bill Period tile on the dashboard gives you a clear view of your electricity costs - day by day, and bill to bill.

You’ll see your current cost to date, your predicted cost, and how many days you have remaining on your billing period - so there are no surprises.

You’ll need a smart meter to be able to access this awesome feature. Don’t have one? You can easily request one at ergon.com.au/smartmeters

If you’ve set a budget, you’ll see how your current spend stacks up and if you’re over budget - helping you stay on track.

And if you want to dive deeper, you can explore your cost trends or set up alerts to keep your energy use in check.

Your usage and metering tile also showcases via a graph how you’re tracking with your usage and solar exports (if you’ve got solar installed) on a daily basis.

It’s all about giving you the tools to stay in control - with no guesswork, and no stress.

Log in to My Account today and take charge of your energy spend.
Visit ergon.com.au/myaccount.

We’re Ergon Energy Retail - your local energy experts.

Registration tips

Follow our two-step guide below to breeze through the registration process.

Step 1: Verify your details

• Visit My Account and click "register here"
• Enter your Ergon Energy Retail account number (you can find this in the Account Details section on the front of your bill). The account number will start with an A- and then have a mixture of uppercase letters and numbers e.g. A-123A1234. Ensure you have no spaces before, within or after the account number
• Confirm if your account is in your name or a business name
• Enter your first and last name (as shown on your bill)
• Enter your email address
• Enter your date of birth (dd/mm/yyyy).

Step 2: Verify your email and set a password

• Verify your email with multi-factor authentication – confirm the code we emailed you from msonlineservicesteam@microsoftonline.com
• Set your password (minimum of 8 characters, include one: lowercase letter, uppercase letter, number, and special character).
• Once verified, you’ll be able to access your My Account dashboard!

View our FAQs for more registration tips.