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Changes to your electricity service

If  you’re planning to make changes to your electricity service, such as install solar, upgrade your supply or even demolish, remove or relocate a building, we want to make sure you're prepared with everything you need to know.

Just so there's no surprises, in the sections below we outline the costs, application process and other useful information you need to be aware of.


Changing your electricity connection or metering

When you request work at your electricity connection, such as install, change or remove an electricity meter and/or the supply, the distributor may pass the fee directly to you or to us. These pass-through fees are part of the distribution network service and are known as Alternative Control Services (ACS) charges. If they charge us, we will pass on the fees via the electricity bill.

Further information on the standard costs for these services can be found on the distributor’s website

Temporary Disconnections

There are multiple scenarios which may require a temporary de-energisation and re-energisation of a NMI. The below guide will help you understand what action you or your licenced electrical contractor will need to take.

Please note there are fees that will apply for this service. Further information can be found on the distributor’s website

TypeScenarioAction

Pull and re-insert primary fuse 

This applies where no electrical changes are required. The service line will remain in place, however will be de-energised.

  • Painting
  • Tree trimming

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Drop and Re-erect Service (No electrical works required)  

This applies where no electrical changes are required. However, the service wire needs to be dropped to prevent being touched or damaged

  • Removing trees/branches which may fall on the service
  • Bringing oversized vehicles onto the property
  • Roofing, guttering or fascia work (where the point of attachment will remain in its current location.)

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Drop and Re-erect Service 
To allow for a change to the point of attachment or other electrical related activity
  • Replacing roofing, guttering or fascia board (where the point of attachment will need to be removed and re-erected.)
  • Raising or relocating a house
  • Conducting electrical renovations (i.e. increase from 1 phase to 3 phase)
  • Relocating the service line

Your contractor will need to submit a EWR  (Form A)  

The distribution service provider will liaise with you or your contractor on when is the best time to return to re-energise the premises.

If you'd like more information on how to request this work, please visit the distributors website.

Requesting to remove a service

It’s easy to request to remove a service online. To submit the request you’ll need to be the person who will pay the supply abolishment fees.

If your request is to remove the electricity service line and equipment including meter and we were the last known retailer for that service, we can help you.

To help us progress your application as quickly as possible, please:

  • Complete all fields on the form except where indicated.
  • Submit a separate application form for each site.
  • Include meter numbers for all meters that are to be removed. Meter numbers are on each meter.
  • Provide access to the meter box and service line for the work to be carried out. If access is insufficient for the work to be completed, a standard call out fee may be charged.
  • Ensure the property is vacant, as work cannot start until the property is vacant.

If you're unsure about any aspect of the application please contact us on 13 10 46.

Costs to remove the service

Fees per service may apply to remove the electricity service and/or meters.

Please note this is a quoted service, prices will vary depending on location, if traffic control is required or if the premise is CT metered. Price is capped at a maximum of $2395.569. All rates include GST.

From 1 July 2020 COST / SERVICE
Removal of electricity service and/or meters From $415.69
From 1 July 2019 COST / SERVICE
Removal of electricity service and/or meters From $339.33

When you submit an application you will be considered to have agreed for these fees to be charged to you.

Removing the electricity service

The date you request to remove the service is your preferred date. The actual date the works will be completed is subject to the resources available and the extent of the works required.

Once we have transferred your request to the service providers, your supply and/or meters will be removed within 22 business days in urban areas. Timeframes for removing a service in rural and isolated areas will be agreed with the service providers.

Once the service has been removed, its National Metering Identifier (NMI) will be cancelled.

Reconnecting power to the site

To connect an electricity service after it has been removed, you will need to request a new connection. This will involve a new NMI being allocated.