Card-operated meter customers

Our card-operated meter customers in remote communities are charged the same notified prices as our other customers throughout Queensland.

We want to help you to take control of your power bills, and a big part of that is understanding the tariffs you use.

  • Tariff 11 Residential - the most common tariff for residential customers
  • Time of use tariff - you pay a different rate for the electricity you use depending on the time of day that you use it
  • Economy tariffs - great for running appliances like hot water systems that don't need to run 24/7
  • Small business tariffs - designed to meet the unique energy needs of our small business customers, using less than 100MWh per year are.

The relationship you have with us comes with certain responsibilities and obligations on both sides which are outlined in the Standard Retail Contract for Card-Operated Meter Customers. This contract applies without the need for you to complete or sign any documents.  It begins when you start using electricity at your premises. 

Using your card-operated meter

Power is credited to your meter by a single-use card, available for purchase from a range of power card outlets in denominations of $20 and $50. Cards come pre-loaded with credit and don't require activation before use.  Please ensure you store and manage them securely.

Rebates, concessions and relief payments

The Queensland State government offers financial assistance through a number of rebate and concession schemes including:

  • Queensland Government Electricity Rebate – for eligible pensioners and seniors  (one per residence)
  • Electricity Life Support Concession Scheme – for people using life support equipment at home
  • Medical Cooling and Heating Electricity Concession – for people on low incomes with specific medical conditions that require frequent use of an air conditioner to regulate their body temperature.

For more information and to apply for the rebate, visit Queensland Government energy concessions, call us on 1800 850 451 (8am-5pm, Mon to Fri) or email customerservice@ergon.com.au.

View our guide to your card-operated meter (PDF 409.2 kb).

Read our list of sales agents where you can buy your power cards from (PDF 87.7 kb).

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