Card-operated meter customers

Customers living in some remote communities in regional Queensland use power cards to add credit to their electricity meter.

In most of these communities, you add credit to your meter with a single-use card.

New power cards are being trialed in selected communities, which are reusable so you can use them again and again to add credit to your meter.

A guide to using power cards

The type of card you use will depend on the type of meter installed in your local community.

Single-use power cards

Most communities use standard card operated meters, which take single-use cardboard cards with a black magnetic strip on the back, available in denominations of $20 and $50.

Step 1: Purchase your cards

  • Visit your local power card sales agent to purchase one or more cards to top up your meter

Step 2: Transfer credit to your meter

  • Feed each card into the slot on the front of the meter until it stops.
  • Then gently remove the card from the meter.
  • The value of the card with then be credited to the meter.

View our guide to using your single-use power cards (PDF 680.8 kb).

Reusable power cards

We're trialing the use of new reusable power cards in [selected communities], made of plastic with a smart chip inside for use with new card-operated meters.

Step 1: Get a reusable card

  • We're providing new rechargeable cards to each household in these communities to use to add credit to your meter.
  • If you don't have one already, ask you power card retailer for a new card.

Step 2: Add credit to your card

  • Visit your lower power card retailer to purchase credit and add this to your card.
  • Choose the amount of credit you add, from a minimum of $20 to a maximum of $200.
  • Your power card retailer can also tell you if you already have credit on your card.

Step 3: Transfer credit to your meter

  • Hold your card against the reader on the top left of the meter for about 4 seconds.
  • The red and green lights on the panel will flash while your meter reads the card.
  • Wait until you hear two short beeps and the green ‘card accepted’ light comes on.
  • All of the credit held on the card will transfer to the meter. You cannot add part of the credit from the card.
  • The word ‘credit’ will show in the display screen.
  • The amount of credit added will show next in the display screen.
  • Your transfer is now complete.
  • Please remove the card and keep for next time you need to recharge with credit.

Read the terms and conditions of using your new reusable power cards.

View our guide to using your new reusable power cards (PDF 2.5 mb).

Where to purchase or recharge your power cards

Power cards are available from a number of power card sales agents.

Read our list of sales agents where you can buy or recharge your power cards (PDF 87.7 kb).

Please keep your cards safe.

Your tariff options

Customers using card operated meters in remote communities are charged the same notified prices as our other customers throughout Queensland.

Tariffs available through card operated meters include:

  • Tariff 11 - the most common tariff for residential customers
  • Tariff 31 and Tariff 33 - these economy tariffs are great for running appliances like hot water systems that don't need to run 24/7
  • Tariff 20 - designed to meet the unique needs of our small business customers, using less than 100 megawatt hours of electricity per year.

Rebates, concessions and relief payments

The Queensland State government offers financial assistance through a number of rebate and concession schemes including:

  • Queensland Government Electricity Rebate – for eligible pensioners, seniors, health care card holders and asylum seekers (one per residence)
  • Electricity Life Support Concession Scheme – for people using life support equipment at home
  • Medical Cooling and Heating Electricity Concession – for people on low incomes with specific medical conditions that require frequent use of an air conditioner to regulate their body temperature.

For more information and to apply for the rebate, visit Queensland Government energy concessions or call us on 1800 850 451 (8am-5pm, Mon to Fri).

Please have your meter number and concession card details handy.

The contract between us

The relationship you have with us comes with certain responsibilities and obligations on both sides which are outlined in the Standard Retail Contract for Card-Operated Meter Customers.

This contract applies without the need for you to complete or sign any documents.  It begins when you start using electricity at your premises.