Contact us

How can we help?

Ergon Energy Retail offers first-class service to customers in regional Queensland. We’re here for billing, payment and account enquiries.

If you’re looking for an answer to a question, a great place to start is our frequently asked questions. You can also submit requests via My Account or call our friendly local team on 13 10 46.

If your enquiry is about power supply, outages or faults, please contact your Network Provider on 13 74 66 (Network general enquiries), 13 22 96 (faults) or via their online enquiry form.

  • Moving

    Moving house and need to connect or disconnect the power? We can help you open or close your account.

  • Open/Close account

    Find out what you need to open and close a business account with us.

  • Electricity rebate

    The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.

  • Contact details

    Information about our phone numbers and postal address.

  • Request a refund

    Got an account in credit? Find out how to request a refund.

  • High bill checklist

    Is your bill higher than expected? Our handy high bill checklist can help you understand why.

  • Feedback

    If you have a complaint, compliment or other feedback you’d like to share with us, we’re listening.

  • Update account

    Update your account and access details quickly and easily online.