Contact us

How can we help?

Ergon Energy Retail offers first-class service to customers in regional Queensland. We’re here for billing, payment and account enquiries.

If your enquiry is about power supply, outages or faults, please contact your Network Provider on 13 74 66 (Network general enquiries), 13 22 96 (faults) or via their online enquiry form.

If you’re looking for an answer to a question, a great place to start is our frequently asked questions. You can also submit requests via My Account or ask a question via our general enquiry form.

  • Moving

    Moving house and need to connect or disconnect the power? Open, transfer or close your account quickly and easily online.

  • Open/Close account

    Find out what you need to open and close a business account with us.

  • Electricity rebate

    The electricity rebate is available to eligible pensioners, seniors, health care card holders and asylum seekers.

  • Contact details

    Information about our phone numbers, email contact and postal address.

  • Refunds

    Got an account in credit? Request a refund quickly and easily online.

  • Complaints form

    Your feedback is vital and helps us improve our business, people, and services.

  • High bill checklist

    Is your bill higher than expected? Our handy high bill checklist can help you understand why.

  • Update your details

    Update your postal address, meter access details, and bill delivery method to post.