Moving house

You’re moving? Let’s get your power sorted so you can walk into your new place feeling settled and ready.

Existing customers

You can open or close your electricity account online in just a few minutes with My Account. Nice and simple.

New to Ergon Energy Retail?

Welcome aboard! Complete our moving form below and we’ll take care of the power side of things.

Moving a business?

We can help with that too! Move your business electricity.

Energisation and re-energisation timeframes

Getting power on at your new place

Moving in? We’ll ask Ergon Energy Network (your distributor) to turn your power on as soon as possible once your contract with us starts. You focus on getting the keys - we’ll focus on getting the lights on.

Reconnecting after a disconnection

If your place has been disconnected, here’s what needs to happen so we can reconnect you:

You ask us to reconnect
You fix what caused the disconnection
You pay any reconnection charge (if requested).

If these aren’t sorted within 10 business days of the disconnection, your contract may end - so reach out early if you need a hand.

Timeframes for reconnection

Here’s when you can expect your property to be energised or re-energised:

Reconnection	CBD/Urban Feeder	Request received by 1pm on a business day → same‑day reconnection After 1pm → next business day.
	Short Rural Feeder	Next business day after a valid service order is confirmed.
	Long Rural Feeder/Isolated Feeder	Within 10 business days of a valid service order request.

⚠️ Please note: If we can’t access your meter, a call‑out fee of up to $121.76 may apply.

For more detailed information in relation to timeframes please refer to the Electricity Distribution Network Code.