Meter services charge
Meter services charges cover the cost of providing your meters and the ongoing costs of operating and maintaining your meters.
This cost structure provides a transparent way of billing metering costs so that you’re only required to pay for your own metering services. The aim is to move towards greater competition in metering services in the electricity market and greater customer choice in the future.
What are the charges?
Meter services charges apply for customers using existing basic meters (type 5 and 6) for their primary and controlled load tariffs, plus metering for solar connections.
Each of these charges is made up of two components:
- Capital component – covers the cost of the meter
- Non-capital component – covers the ongoing costs of operating and maintaining the meter
Only one primary network charge will apply at the same premises, however if you have both Tariff 31 and 33 you'll receive two controlled load charges. Solar charges only apply if you have a solar power system installed.
Network Tariff Class
Primary - cents per day
Controlled load - cents per day
Solar - cents per day
Charges are based on Energex rates, under the Queensland Government's Uniform Tariff Policy to ensure customers in regional Queensland pay the same Metering Services Charges as customers in South East Queensland.
If you're making changes to your tariffs which require a meter replacement, you'll need to pay upfront for the cost of this new meter.
Your bill may look different to others depending on the type of tariffs you have. Let's look at some examples.
Frequently asked questions
Why have these charges been introduced?
The Australian Energy Regulator changed the way in which metering services are classified, which is helping the industry to transition to a fairer, more transparent way of billing metering costs. Previously, meter services charges were spread across all customers and wrapped up into network costs.
Does everyone have to pay this?
These changes apply to all customers across Queensland with a regulated meter.
If I'm a designated self-read customer, do I have to pay this charge?
Yes, you are still required to pay the metering services charges, as this covers the combined cost of the meter and operating, maintaining and reading your meter. While you may provide your own readings, we are still required to visit your property at least once a year to obtain readings.
Will I pay meter services charges if I have a card-operated meter?
No. Meter services charges do not apply to you, whether you are connected to the grid or not. Card-operated metering costs are bundled in with other charges that Ergon Network passes through to Ergon Retail.
What if I want to change tariffs but it requires a new meter?
If you want to change tariffs and this requires a new meter you will be required to pay an upfront cost for that meter.
What if I am forced to get a new meter because the tariff no longer exists?
If the Queensland Competition Authority removes your tariff from its list of regulated prices without a transition period to another tariff, you will not be charged for the cost of a new meter.
What if my meter actually stops working? Do I have to pay for the replacement?
If your meter has malfunctioned and is no longer operational, we will cover the upfront cost of its replacement.
Will supply charges still appear on my bill?
Yes, these cover the costs of supplying and maintaining your electricity service, including costs such as poles and wires, billing and administration.
Don't supply charges cover metering?
No, they cover the costs of supplying and maintaining your electricity service, not your meters.