Payment plan

Need more time to pay your bill?

If you’re having trouble paying your bill by the due date we have a range of options to help you get back on track and ensure the power stays on.

Request a payment plan

Online

You can request a payment plan for your current bill quickly and instantly online via My Account.

Log in or register for My Account

In My Account, simply go to your Dashboard or the ‘Billing & Payments’ page and if you’re eligible for an online payment plan, you’ll see a button saying ‘request a payment plan’.

You can request a new date to pay your bill in full. You can also request to pay your bill in weekly or fortnightly instalments between now and your extended due date.

Snapshot of My Account, showing a button saying 'Request a payment plan'. The image also shows the total due, pay by date and a 'Pay now' button.

When we’ll need to speak with you on the phone:

In some cases we’ll need to speak with you on the phone to assist with your payment plan. Please call our friendly local team on 1300 135 210 to request a payment plan if you have:

  • more than two bills outstanding
  • an existing payment plan
  • Direct Debit setup on your account
  • SmoothPay payments you'd like to update
  • received a disconnection notice.