Need more time to pay your bill?
If you’re having trouble paying your bill by the due date we have a range of options to help you get back on track and ensure the power stays on.
The Government is offering business assistance due to the impact of COVID-19. You can find out more by visiting:
- The Australian Government's webpage on Coronavirus support for business
- The Queensland Government's COVID-19 business assistance finder.
Request a payment plan
You can request a payment plan via our simple online form.
You can request a new date to pay your bill in full. You can also request to pay your bill in weekly or fortnightly instalments between now and your extended due date.
Once you’re on top of your bill and have no outstanding balance, SmoothPay allows you to take control of your future bills by making regular, consistent payments to your electricity account each week, fortnight or month. It means you know how much your payments will be and when they are due, helping you plan your budget. To setup Smoothpay, please call us on 1300 135 210.