Payment plan

Need more time to pay your bill?

If you’re having trouble paying your bill by the due date we have a range of options to help you get back on track and ensure the power stays on.

The Government is offering business assistance due to the impact of COVID-19. You can find out more by visiting:

Request a payment plan


You can request a payment plan for your current bill quickly and instantly online via My Account.

In My Account, simply go to your Dashboard or the ‘Billing & Payments’ page and if you’re eligible for an online payment plan, you’ll see a button saying ‘request a payment plan’.

You can request a new date to pay your bill in full. You can also request to pay your bill in weekly or fortnightly instalments between now and your extended due date.

Screenshot from My Account showing a tile headed 'Billing & payments' followed by a total due amount and a button saying 'request a payment plan

When we’ll need to speak with you on the phone:

In some cases we’ll need to speak with you on the phone to assist with your payment plan. Please call our friendly local team on 1300 135 210 to request a payment plan if you have:

  • more than one bill outstanding
  • an existing payment plan
  • Direct Debit setup on your account
  • SmoothPay setup on your account
  • received a disconnection notice.


Once you’re on top of your bill and have no outstanding balance, SmoothPay allows you to take control of your future bills by making regular, consistent payments to your electricity account each week, fortnight or month. It means you know how much your payments will be and when they are due, helping you plan your budget. To setup SmoothPay, please call us on 1300 135 210.