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Managing accounts for a deceased estate

If you’ve lost a loved one, we understand it’s a difficult time and are here to help.

When someone passes away who is an Ergon Retail account holder, please get in touch and we'll step you through your options as quickly and easily as possible.

Let us know whether you’d like to keep using power at the property or not and we’ll take care of the rest.

Simply call 13 10 46 (7am-6.30pm Monday to Friday) or contact us online.

Keeping the power on

If you’re a joint account holder and want to keep using power at the property, we can update the account to be solely in your name.

Otherwise, we can open a new account in your name and finalise the previous account.

Accounts held solely by the deceased as the 'Estate of' can only remain open by request from the Public Trustee or a solicitor administering the customer’s estate.

Switching the power off

Where the power supply will no longer be required, we can close the account and issue a final bill.

We’ll let you know if we need copies of any official documents and if there’s credit on the account that can be refunded.