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How can I lodge a complaint?

If you would like to make a complaint or provide feedback, please complete our Retail feedback form (e.g. for accounts, billing, payments, concessions, rebates, refunds, prices and meter reading)

Contact Ergon Energy Network feedback about power outages and claims, network connections, safety and network management).

We are always pleased to receive your feedback and if you request contact we'll respond within two business days.