Complaints & feedback form

If you have a complaint, compliment or other feedback for us please fill out the form below. We're always pleased to receive customer feedback and if you require contact we'll be in touch within 2 business days.

You can use this form for complaints and feedback about:

  • Power outages
  • Meter reading
  • Connections
  • Safety
  • Damaged powerlines or poles
  • Our management of the network
  • Life Support program
  • Issues with a claim.

If your feedback is about your electricity account, payments and prices, please contact your electricity retailer listed on your power bill.

If you have a general customer service enquiry please use our General Enquiries form.

Please view our privacy statement regarding the collection of data.

Required fields are marked with an asterisk (*).

Contact Details
Please enter your best business hours contact number as 10 digits with no spaces
Please select your relationship to the premises address above
Maximum 50 characters please, for example Electrician, Real Estate, etc
Max 1500 characters.