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    Electrical contractor fee claims

    Before you engage an electrical contractor, please call our fault hotline on 13 22 96 (24/7) if you believe you have a hot water issue (cold water) or loss of network power supply issue at your premises.

    We'll assess the fault and send crews to your premises if the fault looks to be related to our network supply.

    If we believe it's not related to our network supply, we'll advise you to engage an electrical contractor to investigate the issue at your premises.

    Electrical Contractors can claim their fees for network faults

    If an Electrical Contractor finds that the fault is on our network, they will not charge the premises owner and can submit a claim for their fees via our Portal.

    Electrical Contractor fee claims are capped at $250 (excluding GST).

    Please note:

    • This applies to all approved call outs, including after-hours and weekends
    • Includes travel costs (up to 1 hour). Excess travel must be itemised.

    Further information

    For more information, read our FAQs.