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    Celebrating 10 years of Safety Heroes

    We are celebrating a decade of our Safety Heroes program where our teams have been teaching thousands of Queensland kids lifesaving electrical safety lessons.

    Become a safety hero
    Animated image of kids in super power outfits with celebrating 10 years Safety Heroes
    Outages in Greater Queensland
    1
    Unplanned
    Last updated: 4:45am, 18 SEP
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    FAQ's

    Stay informed. Register on our Customer Self Service Portal and subscribe for SMS text notifications and/or email alerts for things like power outages in your area.

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    Power outage alerts

    We will let you know when the power is out in your area and where we have scheduled maintenance or upgrade works in your area.
    Register and subscribe now
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    Meter read alerts for dog owners

    If you have dogs at your address, you’ll receive a notification 24 hours before your scheduled meter read so you can ensure dogs are suitably restrained.
    Read more
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    Felt an electric shock or tingle?

    If you touch something that gives you an electric shock or tingle, call us immediately and we will send a crew to investigate the cause of the shock and make sure the area is safe. Don’t wait, our emergency call centre and crews are here to help 24/7.

    Find out more

    Claim a reward

    Earn great rewards for households and business from our Cashback Rewards Program.
    Find out more

    Submit a self-meter read

    If we visited your property and left a card as access to your meter was restricted or unavailable, submit a self-meter read.
    Register & submit reading

    Smarter energy

    We support Queenslanders to be smarter in the way we use energy. Read about the future of smarter energy and how you can get on board.
    Learn more
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    Electricity network demand

    What's happening on the network right now? Our live energy monitor shows the real-time total electricity usage on our network. It's a great way to learn more about when peak demand occurs.

    More on network demand