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Residential & Commercial connections

Find out how to connect your home or business to the electricity network, what to do to connect a solar system or batteries, and what's required to change or remove your connection.

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New connections

Find out how to arrange a new electricity network connection to an existing or newly built premises.

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Change an existing connection

Find out how to arrange an upgrade or alteration to an existing connection on our electricity network.

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Solar connections & other technologies

Find out how to arrange a connection or alteration of solar, batteries or renewable energy at your home or business.

Electrical cables

Remove a connection

Find out how to arrange the permanent removal of an electricity connection to a premises for building relocation or demolition.

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Connection charges

Read about how we charge for customer connection services under the Australian Energy Regulator.

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Subdivisions

Learn about connecting Residential and Commercial subdivisions to the network to ensure a reliable power supply.

Customer Self Service

Apply online for new and altered connections, submit a self-meter read, report a problem, and subscribe to receive notifications for your premises.

Charging electric buses

If you are a bus operator looking to transition to electric buses, here are the considerations we recommend.

Your rights

Information about connection timeframes, relevant energy laws, dispute resolution, and contacting the Queensland Energy Ombudsman.

Our responsibilities

Our responsibilities as a distribution network service provider, including managing the electricity network and connecting customers.