Electrical Partners Alert

We are currently experiencing delays in processing applications due to a significant increase in demand following the launch of the Cheaper Home Battery Program. We understand this may be disruptive and sincerely appreciate your patience as we work to review applications and respond as quickly as possible.

To help ensure your application is submitted correctly, please take a moment to review the Applicant Guide Battery Information on Portal Application Forms (PDF 559.6 kb)

For more information about the connection process, service types, available offers, and contracts, please visit How to connect - Homeowners & small businesses.

Or check out "Connections" in our Frequently Asked Questions (FAQ).

For further enquiries, you can contact our team on the below email addresses:

• Ergon Energy Network: ergongeneration@energyq.com.au
• Energex: energexgeneration@energyq.com.au

After consultation between Ergon Energy Network, Energex and the Electrical Safety Office (ESO) the requirements for connecting lots with abutting structures (Terrace Housing) are changing.

Freehold lots with abutting structures (Terrace Housing) shall be supplied with the following:

• One Connection Point per lot
• A main switchboard per lot

The impacted clauses will be updated in the next QECM version.

For further enquiries please contact our team:

Ergon Energy Network: tech.enquiries@ergon.com.au

Energex: tech.enquiries@energex.com.au

Ergon Energy Network and Energex would like to advise that our Approved Generation Signalling Devices (PDF 696.8 kb) document has recently been reviewed and republished.

At the time this review was undertaken, no additional items had been approved for use and therefore the list of approved products remains unchanged from the previous version.

We are committed to continue working with suppliers through the approval process to assess the suitability of alternative products as they become available. Where items are approved for addition to this list, the Approved Generation Signalling Devices document will be updated accordingly and republished.

For further enquiries, please contact our team at: standardsfeedback@energyq.com.au

Do you have a customer with existing solar who is looking to add a battery?

Did you know that with a dynamic connection, customers can have up to 20kVA aggregate inverter capacity on a single phase?

As a bonus, once they register their system online, they can export up to 10kW per phase when the grid can accept it.

Further information is available on our network website:

• Dynamic Connections for installers

Watch an Electrical Contractor discuss the benefits of a dynamic connection for your customers.

• Dynamic Connections customer testimonial video

You can register for the free online installer training course (which takes less than an hour and earns 20 CPD points) to understand how to implement a dynamic connection.

We will have our team available at the following events:

• Smart Energy Queensland 2025 – 9 September - Brisbane
• Master Electricians Australia (MEA) Conference – 27-29 September - Gold Coast
• Solar Cutters Roadshow – 18 September - Townsville
• Solar Cutters Roadshow – 2 October - Brisbane

If you would like to chat more about dynamic connections, solar emergency backstop, EV charging or anything else, we hope to see you there!

The 12-month transition to AS/NZS 4777.2:2020 Amendment 2 ends on 23 August 2025. All inverters must comply with Amd 2 to remain on the CEC approved product list.

Manufacturers were required to submit evidence of updated region settings before this date. See the CEC's list of compliant inverter models.

To support industry readiness, we published the below Electrical Partner Alerts:

• Electrical Partners Alert AS/NZS 4777.2 - June 2025
• Electrical Partners Alert AS/NZS 4777.2 - July 2025

FAQs are available on our network website to assist in support of the transition:

• FAQs for AS/NZS 4777.2:2020 Amd 2:2024 (PDF 387.2 kb)

For inflight applications that have not yet received or accepted a connection offer, and the application includes non-compliant equipment, we will unlock your application to allow updates:

• Replace equipment with a new product listed on the CEC approved product list, or
• Contact the manufacturer to confirm expected compliance submission and resubmit once listed, or
• Cancel the application by emailing the relevant DNSP:

Ergon Energy Network: ergongeneration@energyq.com.au

Energex: energexgeneration@energyq.com.au

Please note: Existing inverters that have not been modified may remain as is. The above applies to newly proposed inverters only.

Ergon Energy Network and Energex are currently trialling a new method to schedule appointments for select EWR job types.

You may receive an SMS from our team containing the details of a tentative appointment. If the appointment is suitable you are required to reply Y to confirm your appointment or if the appointment is not suitable call us on the Electrical Contractors Hotline to discuss.

If no confirmation has been received within 7 days of receipt of the SMS, your appointment will be rescheduled to a later date and a new SMS will be sent.

To ensure that we can book a suitable appointment, please provide any requirements (e.g. no Tuesdays, mornings preferred) in the ‘Additional Information about Request’ section of your EWR.

AS/NZS 4777.2:2020 Amd 2:2024 will be effective from 23 August 2025. We now have a FAQ available on our website to assist in support of the transition.

• FAQs for AS/NZS 4777.2:2020 Amd 2:2024  (PDF 387.2 kb)

Please note: Any contracts accepted from 23 August 2025 must comply with the new standard.

The CEC now have a list of inverter models that comply with updated standard AS/NZS 4777.2:2020 Amd 2:2024.

Please ensure when submitting an Electrical Work Request (EWR) that you have selected all required service selections and selected a future dated Ready for Test Date to ensure no avoidable delays in Customer Requested Work.

In some cases, appointments which require third party attendance (including but not limited to Metering Provider Coordination or Traffic Control) can take up to six weeks.

We suggest submitting your Electrical Work Request (EWR) with a future dated Ready for Test Date, up to twelve weeks in advance for time sensitive jobs. We are unable to attend a site until the Ready for Test Date has commenced.

To ensure the timely delivery of your project and avoid delays to construction and energisation, it’s important to understand your accountabilities when it comes to securing easements.

Customers are responsible for managing all aspects of the easement process prior to the commencement of any construction activities by the Distribution Network Service Provider (DNSP). The DNSP cannot proceed with construction scheduling until all required easement documentation is in place.

Customer Accountabilities for Easements

Customers are required to:

• Negotiate with relevant parties – including property owners/lessees, other easement holders, mortgagees, trustees of reserves, and native title holders.
• Secure all necessary consents – from interested parties and any relevant government departments.
• Submit a registrable easement survey plan to the DNSP for review prior to lodgement for registration.
• Ensure the easement results in a valid Electricity Easement that aligns with DNSP requirements.
• Prepare documentation to meet Titles Queensland standards, using the DNSP’s standard easement terms and conditions.
• Arrange execution of the easement survey plan and Land Registry Form 9 by both the property owner/lessee and the DNSP.
• Lodge all easement documentation with the Titles Queensland.
• Provide the DNSP with a copy of the Registration Confirmation Statement from the Titles Queensland once the easement is registered.

Why This Matters

Failure to meet these obligations will place your project timeline at risk, potentially causing significant delays to construction start dates and energisation milestones.

For assistance or to discuss any part of the easement process, please reach out to your project contact or the relevant DNSP representative.

Let’s work together to ensure your project stays on track.

Further information is available on our network websites:

• Easements

Ergon Energy Network and Energex are proud to support the electrical contracting industry and will be available at four major upcoming events to answer your questions, hear your feedback, and provide updates on what’s happening across the network.

If you are attending the Smart Energy Queensland Conference and Exhibition on Tuesday 9 September 2025, at the Royal International Convention Centre in Brisbane be sure to stop by and have a chat with our team. This event brings together leaders from across the energy sector and is a great opportunity to discuss the role of electrical contractors in Queensland’s energy future.

• Smart Energy Queensland 2025

We will be at the Solar Cutters Roadshow at the Mercure Hotel in Townsville on Thursday 18 September and Eatons Hill Hotel in Brisbane on Thursday 2 October.

• Solar Cutters Roadshow Townsville
• Solar Cutters Roadshow Brisbane

We’ll also be at the Master Electricians Australia National Conference at the QT Gold Coast from Saturday 27 to Monday 29 September 2025. If you are heading along and have technical queries, want to raise an issue, or are just keen to connect, our team would love to hear from you.

• Master Electricians Australia (MEA) - Conference 2025

We are here to support you in delivering safe, reliable, and innovative electrical work across Queensland.

To assist you and your prospective electric vehicle (EV) customers in understanding home charging options we have developed a new EV Home Charging Guide .

We recognise that one of the biggest considerations for EV ownership is selecting the right home charging solution; one that balances efficiency, cost, and compatibility with daily routines. Our easy-to-use tool considers factors like home energy setup, daily travel distances, and preferences around charging speed and convenience.

We encourage you to explore the EV Home Charging Guide and share it in conversations with customers who are considering purchasing an EV and seeking assistance with their home charging solutions.

Ergon Energy Network’s and Energex’s new Connection Policies for 2025–30 will come into effect on 1 July 2025. The policies set out the nature of our connection services and method for determining connection charges.

The current 2020-25 policies will be replaced on 1 July with the 2025-30 versions and can be accessed on the network websites or via the below links:

• Ergon Energy Network - Standards, manuals & fact sheets
• Energex - Connection information for installers

Please note that key terminology used in the connection policies has changed to ensure consistency with the National Electricity Rules and we are moving away from terms like embedded generation and embedded generator to distribution connected unit.

Negotiated connection offers and fees will be applicable for all connection services that do not qualify for a basic connection offer.

Basic connection offers will be applicable where supply is available, minimal, or no augmentation is required and where the proposed installation meets capacity and export specifications

The 2025-2026 Low Voltage (LV) Solar and Renewable Quoted fees for connection enquiries and applications will be in effect on 1 July. These fees are published on our Network websites, or via the below links:

• 2025-2026 LV Solar and Renewables Under 30 kVA Quoted Fees (PDF 142.6 kb)
• 2025-2026 LV Solar and Renewables Over 30 kVA Quoted Fees (PDF 227.9 kb)