Electrical Partners Alert

We are currently experiencing delays in processing applications due to a significant increase in demand following the launch of the Cheaper Home Battery Program. We understand this may be disruptive and sincerely appreciate your patience as we work to review applications and respond as quickly as possible.

To help ensure your application is submitted correctly, please take a moment to review the Applicant Guide Battery Information on Portal Application Forms (PDF 559.6 kb)

For more information about the connection process, service types, available offers, and contracts, please visit How to connect - Homeowners & small businesses.

Or check out "Connections" in our Frequently Asked Questions (FAQ).

For further enquiries, you can contact our team on the below email addresses:

• Ergon Energy Network: ergongeneration@energyq.com.au
• Energex: energexgeneration@energyq.com.au

Do you have a customer with existing solar who is looking to add a battery?

Did you know that with a dynamic connection, customers can have up to 20kVA aggregate inverter capacity on a single phase?

As a bonus, once they register their system online, they can export up to 10kW per phase when the grid can accept it.

Further information is available on our network website:

• Dynamic Connections for installers

Watch an Electrical Contractor discuss the benefits of a dynamic connection for your customers.

• Dynamic Connections customer testimonial video

You can register for the free online installer training course (which takes less than an hour and earns 20 CPD points) to understand how to implement a dynamic connection.

We will have our team available at the following events:

• Smart Energy Queensland 2025 – 9 September - Brisbane
• Master Electricians Australia (MEA) Conference – 27-29 September - Gold Coast
• Solar Cutters Roadshow – 18 September - Townsville
• Solar Cutters Roadshow – 2 October - Brisbane

If you would like to chat more about dynamic connections, solar emergency backstop, EV charging or anything else, we hope to see you there!

After consultation between Ergon Energy Network, Energex and the Electrical Safety Office (ESO) the requirements for connecting lots with abutting structures (Terrace Housing) are changing.

Freehold lots with abutting structures (Terrace Housing) shall be supplied with the following:

• One Connection Point per lot
• A main switchboard per lot

The impacted clauses will be updated in the next QECM version.

For further enquiries please contact our team:

Ergon Energy Network: tech.enquiries@ergon.com.au

Energex: tech.enquiries@energex.com.au

Ergon Energy Network and Energex would like to advise that our Approved Generation Signalling Devices (PDF 696.8 kb) document has recently been reviewed and republished.

At the time this review was undertaken, no additional items had been approved for use and therefore the list of approved products remains unchanged from the previous version.

We are committed to continue working with suppliers through the approval process to assess the suitability of alternative products as they become available. Where items are approved for addition to this list, the Approved Generation Signalling Devices document will be updated accordingly and republished.

For further enquiries, please contact our team at: standardsfeedback@energyq.com.au

The 12-month transition to AS/NZS 4777.2:2020 Amendment 2 ends on 23 August 2025. All inverters must comply with Amd 2 to remain on the CEC approved product list.

Manufacturers were required to submit evidence of updated region settings before this date. See the CEC's list of compliant inverter models.

To support industry readiness, we published the below Electrical Partner Alerts:

• Electrical Partners Alert AS/NZS 4777.2 - June 2025
• Electrical Partners Alert AS/NZS 4777.2 - July 2025

FAQs are available on our network website to assist in support of the transition:

• FAQs for AS/NZS 4777.2:2020 Amd 2:2024 (PDF 387.2 kb)

For inflight applications that have not yet received or accepted a connection offer, and the application includes non-compliant equipment, we will unlock your application to allow updates:

• Replace equipment with a new product listed on the CEC approved product list, or
• Contact the manufacturer to confirm expected compliance submission and resubmit once listed, or
• Cancel the application by emailing the relevant DNSP:

Ergon Energy Network: ergongeneration@energyq.com.au

Energex: energexgeneration@energyq.com.au

Please note: Existing inverters that have not been modified may remain as is. The above applies to newly proposed inverters only.

Ergon Energy Network and Energex are currently trialling a new method to schedule appointments for select EWR job types.

You may receive an SMS from our team containing the details of a tentative appointment. If the appointment is suitable you are required to reply Y to confirm your appointment or if the appointment is not suitable call us on the Electrical Contractors Hotline to discuss.

If no confirmation has been received within 7 days of receipt of the SMS, your appointment will be rescheduled to a later date and a new SMS will be sent.

To ensure that we can book a suitable appointment, please provide any requirements (e.g. no Tuesdays, mornings preferred) in the ‘Additional Information about Request’ section of your EWR.

AS/NZS 4777.2:2020 Amd 2:2024 will be effective from 23 August 2025. We now have a FAQ available on our website to assist in support of the transition.

• FAQs for AS/NZS 4777.2:2020 Amd 2:2024  (PDF 387.2 kb)

Please note: Any contracts accepted from 23 August 2025 must comply with the new standard.

The CEC now have a list of inverter models that comply with updated standard AS/NZS 4777.2:2020 Amd 2:2024.

Please ensure when submitting an Electrical Work Request (EWR) that you have selected all required service selections and selected a future dated Ready for Test Date to ensure no avoidable delays in Customer Requested Work.

In some cases, appointments which require third party attendance (including but not limited to Metering Provider Coordination or Traffic Control) can take up to six weeks.

We suggest submitting your Electrical Work Request (EWR) with a future dated Ready for Test Date, up to twelve weeks in advance for time sensitive jobs. We are unable to attend a site until the Ready for Test Date has commenced.

To ensure the timely delivery of your project and avoid delays to construction and energisation, it’s important to understand your accountabilities when it comes to securing easements.

Customers are responsible for managing all aspects of the easement process prior to the commencement of any construction activities by the Distribution Network Service Provider (DNSP). The DNSP cannot proceed with construction scheduling until all required easement documentation is in place.

Customer Accountabilities for Easements

Customers are required to:

• Negotiate with relevant parties – including property owners/lessees, other easement holders, mortgagees, trustees of reserves, and native title holders.
• Secure all necessary consents – from interested parties and any relevant government departments.
• Submit a registrable easement survey plan to the DNSP for review prior to lodgement for registration.
• Ensure the easement results in a valid Electricity Easement that aligns with DNSP requirements.
• Prepare documentation to meet Titles Queensland standards, using the DNSP’s standard easement terms and conditions.
• Arrange execution of the easement survey plan and Land Registry Form 9 by both the property owner/lessee and the DNSP.
• Lodge all easement documentation with the Titles Queensland.
• Provide the DNSP with a copy of the Registration Confirmation Statement from the Titles Queensland once the easement is registered.

Why This Matters

Failure to meet these obligations will place your project timeline at risk, potentially causing significant delays to construction start dates and energisation milestones.

For assistance or to discuss any part of the easement process, please reach out to your project contact or the relevant DNSP representative.

Let’s work together to ensure your project stays on track.

Further information is available on our network websites:

• Easements

Ergon Energy Network and Energex are proud to support the electrical contracting industry and will be available at four major upcoming events to answer your questions, hear your feedback, and provide updates on what’s happening across the network.

If you are attending the Smart Energy Queensland Conference and Exhibition on Tuesday 9 September 2025, at the Royal International Convention Centre in Brisbane be sure to stop by and have a chat with our team. This event brings together leaders from across the energy sector and is a great opportunity to discuss the role of electrical contractors in Queensland’s energy future.

• Smart Energy Queensland 2025

We will be at the Solar Cutters Roadshow at the Mercure Hotel in Townsville on Thursday 18 September and Eatons Hill Hotel in Brisbane on Thursday 2 October.

• Solar Cutters Roadshow Townsville
• Solar Cutters Roadshow Brisbane

We’ll also be at the Master Electricians Australia National Conference at the QT Gold Coast from Saturday 27 to Monday 29 September 2025. If you are heading along and have technical queries, want to raise an issue, or are just keen to connect, our team would love to hear from you.

• Master Electricians Australia (MEA) - Conference 2025

We are here to support you in delivering safe, reliable, and innovative electrical work across Queensland.

Ergon Energy Network’s and Energex’s new Connection Policies for 2025–30 will come into effect on 1 July 2025. The policies set out the nature of our connection services and method for determining connection charges.

The current 2020-25 policies will be replaced on 1 July with the 2025-30 versions and can be accessed on the network websites or via the below links:

• Ergon Energy Network - Standards, manuals & fact sheets
• Energex - Connection information for installers

Please note that key terminology used in the connection policies has changed to ensure consistency with the National Electricity Rules and we are moving away from terms like embedded generation and embedded generator to distribution connected unit.

Negotiated connection offers and fees will be applicable for all connection services that do not qualify for a basic connection offer.

Basic connection offers will be applicable where supply is available, minimal, or no augmentation is required and where the proposed installation meets capacity and export specifications

The 2025-2026 Low Voltage (LV) Solar and Renewable Quoted fees for connection enquiries and applications will be in effect on 1 July. These fees are published on our Network websites, or via the below links:

• 2025-2026 LV Solar and Renewables Under 30 kVA Quoted Fees (PDF 142.6 kb)
• 2025-2026 LV Solar and Renewables Over 30 kVA Quoted Fees (PDF 227.9 kb)

Network Tariffs & Pricing

The Australian Energy Regulator (AER) sets and approves Ergon Energy Network’s and Energex’s tariff structures every five years. As part of the process, we submit Tariff Structure Statements to the AER for assessment and approval. The AER has approved the Tariff Structure Statements that will apply for the five year period from 1 July 2025 to 30 June 2030.

As a result of these updated requirements, from 1 July 2025 there will be changes to pricing and tariff codes, and updates to the Ergon Energy Network and Energex Electrical Partner portals. New tariff codes and drop-down menu options will be introduced in our portals to facilitate these changes.

Bulk Network Re-assignment Process

One of the activities to support the implementation of the 2025-30 Tariff Structure Statements requires Ergon Energy Network and Energex to initiate bulk network tariff reassignments for over 1,600,000 NMIs from 1 July 2025.

The reasons for the bulk reassignment are outlined in the Tariff Structure Statements and have been created to provide market participants with a comprehensive reference document to assist with understanding and planning for the activity.

There are three key reasons that will trigger a bulk reassignment activity, including:

1. Withdrawn Network Tariffs
2. Default Network Tariffs
3. Transmission Zone Amalgamation – Ergon Energy Network Only

Alternative Control Services (ACS)

From 1 July 2025, Ergon Energy Network and Energex will consolidate their charging for ACS services for the forthcoming 2025-30 regulatory control period.

The detail of these changes include:

• “Anytime” fees will no longer be charged across Ergon Energy Network (15) and Energex (13). These services will be charged using “After Hours” or “Business Hours” ACS variants.

• After-Hours permutations for some nominated services across Ergon Energy Network (15) and Energex (15), will no longer be charged. These services will be charged using Business Hours variants.

• For Ergon Energy Network, 141 charges for services based on a long rural feeder will be replaced with ACS charges related to the urban feeder service, and 2 charges for Temporary Connections will no longer be charged at all.

Ergon Energy Network and Energex are applying the same logic that occurs during each annual changeover period.

The Ergon Energy Network Tariff Guide (PDF 888.3 kb) and Energex Network Tariff Guide (PDF 760.4 kb) have been prepared to assist in the interpretation of our network tariffs for the period from 1 July 2025 to 30 June 2026.

Further information on changes to ACS Charges can be found in the Ergon Energy Network 2025-30 Tariff Structure Statements and Energex 2025-30 Tariff Structure Statements.

Annual Pricing

Each year, we submit a Pricing Proposal to the AER for approval. Learn more about 2025-26 network prices in the following documents:

Ergon Energy Network

• 2025-26 Pricing Proposal Statement of Compliance (PDF 849.5 kb)
• 2025-26 Pricing Proposal Overview (PDF 1.3 mb)
• 2025-26 Network Price List (XLSX 85.4 kb)

Energex

• 2025-26 Pricing Proposal Statement of Compliance (PDF 705.9 kb)
• 2025-26 Pricing Proposal Overview (PDF 1.3 mb)
• 2025-26 Network Price List (XLSX 62.0 kb)

For more information, please visit our Network tariffs & pricing web page.