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    Emergency kit consisting of canned food, batteries, torch and first aid kit

    Be prepared for power outages

    There are many reasons you might experience a power outage in your area – from planned maintenance on the network to unexpected outages due to severe weather, car accidents, high winds, hot weather, wildlife or technical issues.

    For helpful hints in preparing for, or what to do during a power outage, view our FAQs.

    Boy reading a book under a blanket using a flashlight

    When power goes out

    Find out what to do in a power outage and how this effects services on the nbn.
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    Lady using medical equipment

    Life support customers

    If you have special health requirements that rely on a power supply, find out how we can look after you.
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    Crews restoring power in a field with a rainbow in the background

    How we restore your power

    Read about the plans we have in place to restore power after a storm or power disruption.
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    Electrical generator safety

    A portable generator can help life get back to normal. Use the following safety advice to help you avoid dangerous situations.
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    Solar power and battery storage safety

    Find out more about solar power system safety before, during and after a severe weather event.
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    Surges and spikes

    Electricity surges and spikes can damage your electrical appliances. Follow these simple precautions to keep appliances safe.
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    Stay informed about power outages in your area
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    Learn more about our SMS text message notifications for important updates about your electricity service.