Insurance letter request
It's important to remember, your home and contents insurance policy may cover electrical-related damage (which can include storm events) to your property or appliances. In this case, you should direct your claim to your insurance company in the first instance.
Letters for damage claims
Your insurance company may require you to provide information from us confirming the nature and cause of the power outage. You can obtain a confirmation letter from us by submitting an Insurance Letter Request Form.
Important Notice relating to Qld Southern Coast Severe Storms
Attention customers seeking outage information in support of their application for an Essential Services Hardship Assistance (ESHA) Grant relating to Queensland Southern Coast Severe Storms 24-25 November 2025
What is an ESHA grant?
The ESHA grant is available for Queensland communities impacted by Southern Coast Severe Storms between 24-25 November in defined localities of the Moreton Bay City Local Government Area.
This grant may be available to you if you have been affected by this event and lost electricity supply for more than 5 consecutive days.
Do I need to make a request for outage information from Energex if I have experienced a loss of supply for more than 5 consecutive days at my place of residence (main home, located within an eligible disaster area)?
No, you do not need to complete an Insurance Letter Request for outage data in support of your application for an ESHA grant. Energex will provide the relevant customer outage data to the Department of Communities to assist with their administration of ESHA relief payments.
How do I make an application for an ESHA grant?
Please make your application directly with the Department of Communities.
Please see Queensland Southern Coast Severe Storms November 2025 | Community support | Queensland Government for eligibility criteria