Cyber security & scams
Protecting your information is a priority. As scams, fake alerts, phishing and hoax SMS and emails continue to increase, we’re committed more than ever to protecting you and your personal information.
Unfortunately, there's no way to stop scammers from sending you emails, text messages or impersonating our employees, so it's important to be alert to the signs and remain vigilant to suspicious communications and activity.
What we are doing to keep your information safe
We use the latest security technology to ensure your personal information is secure and we have dedicated teams working across Queensland looking out for unusual activity on our systems. Learn more about how we collect, store, use and disclose your personal information by reading our Privacy Statement.
Scams, hoaxes and reporting
Read the latest information about known scams targeting our customers. This is not a complete list of all possible active scams. We work closely with other authorities to shut down scams as quickly as possible.
May 2025
SCAM ALERT: MOUNT ISA
We've had a report from a Mount Isa business owner of two people impersonating Ergon crew members, demanding payment and threatening the customer with disconnection.
The scammers then ordered the customer to call a number where their accomplice falsely claimed to be from Ergon Energy.
There is never a situation where our crews will ask you for money or your bank details.
Our crews always carry identification and they are happy to produce it. The dodgy phone number provided by the scammers has been reported by other customers online.
Community safety is our priority. You can always call us on 13 22 96 to confirm if a communication or interaction is legitimate.
You can also report any suspicious behaviour to Policelink on 131 444 and scams to Scamwatch.
September 2024
We’re urging the community to be on the lookout for scam texts making the rounds in Queensland claiming to be from us and asking for customers’ personal details.
We will never text, call or door knock asking for someone’s personal or financial information.
Our legitimate texts are only sent to customers enrolled in our self-service portal and are intended solely for updates on outages, scheduled meter readings or to request a customer call us directly.
What you can do to protect yourself
Knowing what to look for can help protect you and your information. Keep a look out for incorrect spelling and grammar, poor layout, imagery and styling. For more information on what to look for visit the Scamwatch website.
Received an email or SMS that looks suspicious?
If you get an email or text message that is unknown, unsolicited or you have doubt that it is legitimate, we recommend you:
- Don’t reply to the message, even to unsubscribe
- Don’t click on any links or open any attachments
- Don’t call any numbers associated with the message
- Don’t forward the message onto anyone
- Never provide any personal details
- Report the email or text message to Scamwatch or us.
We'll review any email or text message reported to us, confirm if it is unsafe and get in touch if we need any more information.
What to do if you receive an unusual call or in-person visit
If you’re ever concerned whether the person, you’re speaking to on the phone is legitimately from Ergon Energy Network, hang up and call us directly on 13 74 66. Never use contact details provided by the caller.
Our field crews and trusted contractors may need to access your property to maintain the electricity network or read your meter. If you are unsure of the person claiming to be an Ergon Energy Network employee or contractor, you may ask to see their official identification, which they will provide. You can also call us on 13 74 66 to confirm the reason for working in your area.
Staying in touch
Sometimes we’ll contact you about your electricity service via email and/or SMS for information relating to your power supply, and important safety messages. Remember, we'll never email or contact you requesting your passwords, personal or financial information.
Report suspicious activity
If you’ve received a suspicious call, email, text or in-person visit, please report it to Scamwatch immediately.
Think you might have been scammed?
There are a few important things you should do straight away to limit the damage and protect yourself. If you think you might have fallen victim to a scam, report it to Policelink on 131 444 immediately.
For more information on what to do if you're been scammed visit the Scamwatch website.